Hỗ Trợ Cháy Rừng
Nếu quý vị bị ảnh hưởng trong trận cháy rừng gần đây và cần được giúp đỡ, xin vui lòng vào trang mạng của chúng tôi. Để biết tin tức mới nhất về tình trạng cháy rừng kịp thời và chính xác cùng các nguồn trợ giúp an toàn, xin vui lòng vào trang Trung Tâm Hỗ Trợ.
Phản ứng với COVID-19 của chúng tôi
Chúng tôi đã có một số thay đổi do COVID-19, bao gồm tạm dừng cắt dịch vụ vì không trả hóa đơn cho khách hàng cư dân và doanh nghiệp nhỏ, và chỉ tiếp tục công việc nào quan trọng cần thiết để bảo vệ an toàn công cộng và giảm nguy cơ cháy rừng. Tìm hiểu thêm tại đây. Nếu quý vị mới bị mất việc làm, ngay cả khi quý vị đang nhận trợ cấp thất nghiệp, quý vị cũng có thể đủ điều kiện được hưởng giảm giá năng lượng qua các chương trình CARE hoặc FERA của chúng tôi.
Tìm Hiểu Thêm

Major Outages

Arrowhead Area Outage Status as of 12/2 at 6:00 p.m.

Currently there are no major outage events.

This page is updated only when there is a major outage event in which we are unable to provide customers with estimated restoration times. When there is such an event in our service territory, customers can come to this page to find the latest information about the event.

For all other outages, customers can get updates and find estimated restoration times via our outage map.

 
  • If you see a downed power line or dangling wire — even if it appears not to be live — don’t touch or approach it or anything that is in contact with it and call 911 immediately.
  • Customer safety is a top priority for us. Here are some additional winter storm safety tips to keep in mind:
    • Winter weather can cause power lines to fall. Downed wires can electrify puddles, wet grass and the surrounding area. Never touch or step in water near a downed wire, as it can be electrified. If you see a downed wire, call 911. Inform the operator it’s an electrical emergency.
    • Beware during flooding. Just six inches of moving water can knock you down and two feet can sweep your vehicle away.
    • Never try to remove a broken tree limb or branch that has come in contact with a power line.
    • Make sure you have battery-operated radio and flashlights. Check the batteries to make sure they’re fresh. Use flashlights for lighting during a power outage. Do not use candles because they pose a fire hazard.
    • If you use a generator, place it outdoors and plug individual appliances directly into it, using heavy-duty extension cords. Connecting generators directly to household circuits creates backfeed, which is dangerous to repair crews.
    • Don’t leave your space heater unattended and unplug it when not in use. Consider getting a space heater that has an automatic shut-off.
    • When power is out, traffic signals may be out so approach those intersections as four-way stops.
  • For more safety tips, visit: sce.com/safety.

Power Outage Safety Tips

  • The safety of customers and employees remains a top priority of SCE. 
  • Power outages in the area may impact traffic signals so motorists should use extreme caution and treat all intersections as four-way-stops. 
  • Use flashlights instead of candles which pose a significant fire hazard.
  • If you see a downed power line, do not touch it or anything in contact with it. Call 911 immediately. 
  • Remember to check emergency supplies to be sure you have a battery-operated radio, a flashlight and fresh batteries. 
  • If you’re in a vehicle with a fallen power line on it, stay in the vehicle and remain calm until help arrives. It is OK to use your cellphone to call 911. If you must leave the vehicle, remember to exit away from downed power lines and exit by jumping from the vehicle and landing with both feet together. You must not touch the vehicle and the ground at the same time. Then proceed away from the vehicle by shuffling and not picking up your feet until you are several yards away. 
  • If you use a generator, place it outdoors and plug individual appliances directly into it, using a heavy-duty extension cord. Connecting generators directly to household circuits creates “backfeed,” which is dangerous to repair crews. Please consult the manufacturer’s manual for operating the generator.