You could have multiple accounts tied to your name that are experiencing an outage. For text and voice, we send one outage alert per account that is experiencing an outage. For example, let’s say you’re signed up for voice alerts and you have three accounts in your name. If all three accounts experience an outage, you’ll receive a phone call for each account for a total of three separate alerts. If you’re signed up for email alerts, you’ll receive one email alert with all three accounts listed.
For multiple accounts, we suggest enrolling in email alerts. With email alerts, we bundle up all of your outage information into one email message.