Hỗ Trợ cho Khách Hàng Có Nhu Cầu Chức Năng và Tiếp Cận
Chúng tôi cung cấp các nguồn lực và hỗ trợ để đáp ứng các nhu cầu đa dạng của khách hàng trong thời gian mất điện do Cắt Điện vì An Toàn Công Cộng (PSPS).
Hệ thống cảnh báo nguy hiểm có thể tiếp cận
Trang web Hệ Thống Cảnh Báo Nguy Hiểm Có Thể Tiếp Cận (AHAS) của SCE cung cấp thông báo và thông tin chuẩn bị PSPS ở các định dạng có thể tiếp cận được cho Người Mù, Người Thị Lực Kém, Người Điếc, Người Khiếm Thính hoặc Người Mù Điếc.
This American Sign Language (ASL) video provides an overview of programs and services to help customers prepare for Public Safety Power Shutoffs (PSPS) and assist them during PSPS.
Public Safety Partner Guide to PSPS Customer Resources (PDF)
Accessible Hazard Alert System
SCE’s Accessible Hazard Alert System (AHAS) website offers PSPS notifications and preparedness information in accessible formats for people who are Blind, Low Vision, Deaf, Hard-of-Hearing or Deaf-Blind.
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Ensure PSPS Outage Alerts
In the event of a PSPS, we will keep you informed through early warning notifications, when possible, before turning off the power. Please make sure your contact information in your online account is up to date to ensure we can reach you during outages, and please choose whether you would like to receive these notifications via phone calls, text alerts or emails.
Self-Certification
If someone in your household has a condition that can be significantly affected by the interruption of power during an outage, or a disconnection for nonpayment of a bill, you can self-certify your account so that SCE can notify you before turning your power off. Self-certification status is valid for one (1) year.
In the event of a PSPS, self-certification means that we will attempt to reach you through your preferred contact method (email, text or voice call). If we cannot reach you directly, we will send a technician to your door to attempt to make in-person contact to deliver the message regarding the interruption.
Community Assistance Programs & Referrals
If you need additional assistance before, during and after a PSPS outage, 211 offers free, confidential services to SCE customers that connect you to community assistance, emergency preparedness, food pantry or meal delivery programs, as well as to transportation, public assistance and other services. 211 is available 24 hours a day, seven days a week. Make your emergency preparedness appointment at 211now.com/sceprep, by dialing 211 or texting “PSPS” to 211211. For video relay service, dial 1-866-346-3211.
