Resources and Support for Customers with Access and Functional Needs
We offer resources and support to serve the diverse needs of our customers during Public Safety Power Shutoff (PSPS) outages.
PSPS Support
Accessible Hazard Alert System
SCE’s Accessible Hazard Alert System (AHAS) website offers PSPS notifications and preparedness information in accessible formats for people who are Blind, Low Vision, Deaf, Hard-of-Hearing, or Deaf-Blind.
Receive Alerts About PSPS Outages
In the event of a Public Safety Power Shutoff, we will keep you informed through early warning notifications, when possible, before turning off the power. Please make sure your contact information in your online account is up to date to ensure we can reach you during outages, and please choose whether you would like to receive these notifications via phone calls, text alerts or emails.
Update Your Contact Information
Community Assistance Programs and Referrals
If you need additional assistance before, during, and after a PSPS outage, 2-1-1 offers free, confidential services to SCE customers that connect you to community assistance, emergency preparedness, food pantry, or meal delivery programs, as well as to transportation, public assistance, and other services. 2-1-1 is available 24 hours a day, seven days a week. Reach 2-1-1 at 211.org
, or by calling 2-1-1 or texting “PSPS” to 211211.
Self-Certification
If you have not yet signed up for SCE’s Medical Baseline Allowance program, or you are not eligible but someone in your household has a condition that can be significantly affected by the interruption of power during a PSPS outage, or a disconnection for nonpayment of a bill, you can self-certify your account so that SCE is aware and can notify you before turning your power off. Self-certification status is valid for one (1) year.
In the event of a pending PSPS, self-certification ensures that we will attempt to reach you through your preferred method of contact (email, text, or voice call). If we cannot reach you directly through your preferred or alternative methods of contact, we will send a technician to your door to attempt to make in-person contact to deliver the message regarding the disconnection.
Disability Disaster Access & Resources Program
SCE contracts with the California Foundation for Independent Living Centers (CFILC) to offer the Disability Disaster Access & Resources (DDAR) program to eligible customers.
Independent Living Centers
Independent Living Centers (ILCs) serve people with all disabilities, of all ages and income levels, and are dedicated to increasing independence, access, and equal opportunity. SCE partners with the following ILCs in our service territory to help customers prepare for emergencies and PSPS outages.
More Resources
Medical Baseline Allowance Program
If you depend on electrically powered medical equipment, you should have a backup power source in case of a power outage. You may be eligible for SCE’s Medical Baseline Allowance program.
Financial Assistance
SCE knows that many customers continue to struggle financially. We offer a range of debt-relief and long-term bill assistance programs to help both residential and small business customers meet their electricity expenses.
Stay Safe During Extreme Heat
Extreme heat is a health hazard, particularly for the elderly, infants and those with chronic medical conditions. Public Cooling Centers provide safe, air-conditioned facilities during heatwaves.
