Moving is already complicated enough - turning on or off your electric service shouldn't be. If you're using our online Move Center to handle your electric service requests or calling in your service request, below are answers to some common questions about your electric service.
Have questions about using the new online Move Center? Get answers here >
If you didn't find an answer to a question, give us a call at 1-800-655-4555 and we'll be happy to help.
You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request are being processed.
If you prefer to submit your request over the phone, call us at 1-800-655-4555 at least 48 hours before you'd like your service turned on (please note that we do not turn on service on weekends or holidays). A $5 service connection charge will be added to your opening statement.
To help us serve you faster, please have the following information available when you call:
- Name for the account
- Service address (where service is to be turned on)
- Primary phone
- Alternate phone number (work, answering service, etc.)
- Social Security Number for the customer of record (name on the account)
- Driver's License number for the customer of record
- Name of spouse or roommate
- Mailing address (if different than service address)
- Date you would like service to be turned on (Monday through Friday)
Also, be prepared to answer the following questions:
- Are there any access problems, such as locked gates, dogs, etc.?
- Are the space heaters gas or electric?
- Is there a central A/C unit at the property?
You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request are being processed.
If you prefer to submit your request over the phone, call us at 1-800-655-4555 at least 48 hours before you'd like your service turned off.
To help us serve you faster, please have the following information available when you call:
- Account Number
- Name on the account
- Service address (where service is going to be turned off)
- Date you would like service turned off
- Address where you would like us to mail your final SCE statement
- Any access problems, such as locked gates, dogs, etc.
You can quickly and easily move your current electric service from one address to another within our service area using our Move Center to submit your request.
If you'd like to complete your request over the phone, call us at 1-800-655-4555 48 hours before you'd like the service transferred.
To help us serve you faster, please have the following information available when you call:
- Information from your current location:
- Account Number
- Name on Account (Customer of Record)
- Service address (where service is going to be turned off)
- Date you would like service turned off
- Address where you would like us to mail your final SCE statement
- Any access problems, such as locked gates, dogs, etc.
- Information about your new address:
- Service address (where service is to be turned on)
- Primary phone
- Alternate phone number (work, answering service, etc.)
- Social Security Number for the customer of record (name on the account)
- Driver's License number for the customer of record
- Name of spouse or roommate
- Mailing address (if different than service address)
- Date you would like service to be turned on (Monday through Friday)
Also, be prepared to answer the following questions:
- Are there any access problems, such as locked gates, dogs, etc.?
- Is the space heating gas or electric?
- Is there a central A/C unit at the property?