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Our Customer Contact Center is experiencing longer-than-normal hold times. If you have a question, you may save time and quickly find answers to many of your questions online. Visit our Help Center to get the information you need in one easy location.

We are aware multiple outage notifications are inadvertently being sent to customers. We are working to resolve this as soon as possible and apologize for the inconvenience.

Due to recent updates to our billing system, you may experience some changes to your My Account services. To learn more, please visit our Help Center.

You may have noticed a deposit amount listed on the Summary and Confirmation page of your bill; however, this is an error. SCE is not currently billing our residential customers for deposit amounts. In the unlikely event that we request a deposit for a new service on your first bill, please contact us at 1-800-655-4555. Please visit our Help Center for more information about our Move Center services.

Due to recent billing system changes, some SCE customers’ User IDs are temporarily deactivated. We are working behind the scenes to reactivate your User ID as soon as possible. For more information, please visit our Help Center.

Currently, we are experiencing extremely long delays before your call is answered. At this time we are only taking emergency and outage calls. If your call is not about an urgent service request please call back on a future date. Thank you for your patience and understanding.

SCE is not billing deposits to our residential customers. In the event you do see a deposit amount listed on the summary and confirmation page, be assured that you will not be billed a deposit. In the unlikelihood event a deposit is requested on your first bill, please contact us at 1-800-655-4555.

We are making improvements to SCE.com. You may not be able to submit your claim online during this time. Maintenance will start at 6 p.m. on Thursday, March 25, and continue until 4 a.m. Friday, March 26.

We apologize for any inconvenience this may cause.

SCE is in the process of implementing a new billing system. As a result, we are unable to accept request online past 3/25/2021. If you need to schedule a turn on or turn off after 3/25/2021, please call us at  1-800-655-4555