Get answers to your questions, from how to pay your bill to signing up for outage alerts. Featured Articles Why is my account number changing? Why can’t I access My Account? What if I have both residential & non-residential accounts? Can I message you on Facebook or other social media with questions? Most Helpful Articles I think I had a bill due during the billing system updates. Will I be charged a late fee? Why did my account number change? How do I pay my bill? How do I pay my bill? Has my bill amount changed because of the new billing system?