Get answers to your questions, from how to pay your bill to signing up for outage alerts. Featured Articles Why is my account number changing? Why can’t I access My Account? What if I have both residential & non-residential accounts? Can I message you on Facebook or other social media with questions? Most Helpful Articles I think I had a bill due during the billing system updates. Will I be charged a late fee? How do I pay my bill? Why do I have to link my account? Why did my account number change? Why can’t I access My Account?