Wildfire Assistance
If you are impacted by a recent wildfire and in need of assistance, please visit our Disaster Support page. For timely and accurate wildfire status updates and safety resources, please visit the Assistance Center page.
PSPS Update
Customers in SCE service area may be affected by Public Safety Power shutoffs. More information is available at sce.com/psps.

Frequently Asked Questions

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How to Identify Our Field Employees

Occasionally, our employees may come to your door regarding meter reading or other services. Most, but not all, SCE employees who may visit your home will be wearing uniforms.

For your own safety, you should always ask to see his or her SCE employee identification card. Here's what you should look for on the card.

  • Front - our company name and logo, a full-color photo of the employee, and the employee's name.
  • Back - an address to mail the card to if it is lost.

Do field employees ever visit unexpectedly?

  • Most visits by utility workers are regularly scheduled or customer-requested.
  • We notify customers several times in writing before sending an employee to disconnect electrical service.
  • Vendors hired by SCE may visit our customers, but only if the customer has responded to a request from the vendor.