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For your safety and system reliability, outages required to reduce wildfire risk or to address conditions that pose a risk to the public will continue.
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Help with Financial Challenges and Payments
To help with financial challenges due to COVID-19, we are temporarily suspending disconnections for customers unable to pay their bill. Some Authorized Payment Agencies may close or provide intermittent service. We will waive late payment charges if this affects your ability to make a timely payment. If you need help, visit

Medical Baseline Allowance

Get Help with Medical Equipment

If you or someone in your household requires the regular use of electrically-powered medical equipment or other qualifying medical devices, you may be eligible for SCE’s Medical Baseline Allowance program. This program provides an additional 16.5 kilowatt hours (kWh) of electricity per day. Provided at the lowest baseline rate, this helps offset the cost of operating the medical equipment.

Download the Application >

The Application Process


1. Find out if you qualify.

To be eligible, you or someone who lives with you full-time must require the use of a medical device.

  •  Are temperature sensitive and require air conditioning, and / or  

The program also accepts paraplegics, hemiplegics, quadriplegics, multiple sclerosis or scleroderma patients, individuals who require air conditioning, and people with life-threatening illnesses or compromised immune systems.

If you or someone in your home qualifies, call us at 1-800-655-4555 while you complete the application process, we’ll note on your account that there is a resident at your address who uses a qualifying medical device.


2. Submit an application.

  • Print the Medical Baseline Application and fill out Part 1.
  • Have a Medical Doctor (M.D.) or Doctor of Osteopathy (D.O.) fill out Part 2.
  • Mail the completed application to:

    Southern California Edison Company
    Medical Baseline Department
    P.O. Box 9527
    Azusa, CA 91702-9954

3. Re-certify every 1 or 2 years.

If a doctor certifies the medical condition is permanent, the customer must complete Part 1 of the application every two years to re-certify.

If a doctor certifies the medical condition is not permanent, the customer must complete Part 1 every year, and a doctor must submit Part 2 every two years.

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Emergencies and Rotating Power Outages

If the California Independent System Operator (CAISO) declares a rare Stage 3 Emergency and enacts rotating outages, we will automatically contact Medical Baseline customers with a pre-recorded telephone message. We may only receive a 10-minute warning, so customers may not hear about the outage before it occurs.


To update your contact information or cancel your notifications, please call us at 1-800-655-4555. For TTY service, please call 1-800-352-8580.

Tips for Creating an Emergency Back-Up Plan

  • Work with the hospital or medical company that supplied your life-support device to develop a back-up plan. They may offer special services during an emergency.
  • Contact your local fire department to see if they keep a list of customers with special medical needs.
  • Keep emergency phone numbers handy, including your doctor and medical equipment company.
  • Create a plan for leaving your home in the event of a lengthy outage and share this plan with you family and friends.
  • Keep a fully-charged cell phone or spare battery pack on hand.
  • For more emergency plan tips, please visit

Get more power outage safety tips >

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Need Additional Help?

Please call 1-800-655-4555 if you have any questions about Medical Baseline or if the standard allowance does not meet your medical needs.

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