What are the Different Types of Outages?
A preventive outage called during extreme and potentially dangerous weather conditions to mitigate effects of catastrophic wildfire. These last-resort shutoffs are temporary measures to keep you and your community safe.
Sometimes called a “rolling blackout,” a rotating outage is a controlled outage of last resort following declaration of a statewide Energy Emergency Alert 3 by the California Independent System Operator (CAISO).
How We Restore Power: Three Phases
SCE teams are trained to get your lights back on as quickly and safely as possible through a three-phase power-restoration process.
Since restoration times vary depending on the level of damage, when a power outage occurs we ask you to make safety your top concern until our crews can locate and repair damage. Remember: Never go near a downed power line.
Assess and Protect
We send highly trained workers into the field to locate and monitor safety hazards, including downed wires and poles. Our crews then make sure electricity is off for your safety. They also ensure that power is flowing to critical facilities like hospitals, fire stations, and other essential services.
Once damage is assessed and safety measures enacted, we dispatch crews to begin repairing substations, main electric lines, and wires. Even if you do not see our crews, rest assured we’re working nearby to get your power restored. New, smart technology allows us to more accurately estimate when repairs will be finished.
After damage is repaired, we begin restoring power to homes and buildings. If you notice that a neighbor’s power is back before yours, don’t worry. Your home may be on a different circuit or line. We appreciate your patience as we work as quickly as possible to turn your lights back on.
If you’re experiencing an outage, or if a streetlight is out, please let us know. (To report downed wires, please call 911.)
During a power outage, safety is our top priority, both yours and that of our crews. Follow the link below for programs and services that can help you prepare for a Public Safety Power Shutoff.
SCE submits an annual Electric System Reliability Report to the California Public Utilities Commission (CPUC).