Our response to COVID-19
We’ve made some changes due to COVID-19, including suspending service disconnections for nonpayment and only continuing critical work needed to protect public safety and reduce the risk of wildfires.      Learn more here. If your income has recently changed, you may qualify for a reduced energy rate If you have recently lost your job, even if you are receiving unemployment benefits, you may qualify for a reduced energy rate through our CARE or FERA programs. Learn more.

Filing Your Claim

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Temporary PSPS Claims Policy

SCE understands that Public Safety Power Shutoffs (PSPS) can be a hardship for our customers, and we continue to work to minimize the impacts of those shutoffs. While we try to provide advance notice so our customers can prepare for extended outages, sometimes fast-changing weather conditions mean advance notice may not be possible.   We know these outages can be difficult and these PSPS events are new to many of our customers, so SCE will pay qualified spoilage claims (food/medication) to eligible residential and business customers who did not receive at least 12 hours’ notification of a PSPS. To be eligible for this reimbursement, customers must have opted into notifications and experienced an interruption of service for greater than 8 hours.  

Contact Us

English: 1-800-655-4555
ESPAÑOL: 1-800-441-2233
한국어: 1-800-628-3061
中文: 1-800-843-8343
TIẾNG VIỆT: 1-800-327-3031
Cambodian: 1-800-843-1309

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