Working to keep you safe during COVID-19
For your safety and system reliability, outages required to reduce wildfire risk or to address conditions that pose a risk to the public will continue.
Learn more here.
Help with Financial Challenges and Payments
To help with financial challenges due to COVID-19, we are temporarily suspending disconnections for customers unable to pay their bill. Some Authorized Payment Agencies may close or provide intermittent service. We will waive late payment charges if this affects your ability to make a timely payment. If you need help, visit sce.com/billhelp

Filing Your Claim

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Temporary PSPS Claims Policy

SCE understands that Public Safety Power Shutoffs (PSPS) can be a hardship for our customers, and we continue to work to minimize the impacts of those shutoffs. While we try to provide advance notice so our customers can prepare for extended outages, sometimes fast-changing weather conditions mean advance notice may not be possible.   We know these outages can be difficult and these PSPS events are new to many of our customers, so SCE will pay qualified spoilage claims (food/medication) to eligible residential and business customers who did not receive at least 12 hours’ notification of a PSPS. To be eligible for this reimbursement, customers must have opted into notifications and experienced an interruption of service for greater than 8 hours.  

Contact Us

English: 1-800-655-4555
ESPAÑOL: 1-800-441-2233
한국어: 1-800-628-3061
中文: 1-800-843-8343
TIẾNG VIỆT: 1-800-327-3031
Cambodian: 1-800-843-1309

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