Our policy is to respond to claims promptly and fairly, and to make the process easy for you. In our evaluation of your claim, we may review records, interview witnesses or employees, and perform a technical evaluation. You can help by providing thorough and accurate information and documentation.
We evaluate each claim individually, and determine:
If losses occurred due to our negligence
How the incident happened
The extent of damages
What the law considers fair compensation
Our goal is to reach a decision on most claims within 30 days of receipt. The process may take longer when complex issues are involved, when further information is needed, or when extenuating circumstances are present. Once our investigation is complete, we will contact you with our conclusion.
If Edison accepts responsibility for damage to a customer's personal property, it will compensate the customer for the least cost of the following: repair, fair market value or replacement. For items that are not new and cannot be repaired, fair market vaue is determined by the estimated value the item would have just prior to the damage occurring.
Generally, we are responsible for losses that occur due to our negligence. However, in many instances, we are NOT responsible for power outages, voltage fluctuations, food loss, or property damage that occur due to forces outside our control, such as earthquakes and weather-related conditions including wind, rain, fog, lightning, or extreme heat.
We are committed to providing a continuous and sufficient supply of electricity to our customers, and to avoid any shortage or interruption of delivery of service. We are not, however, responsible for interruption or shortage of supply, nor for any resulting loss or damage, if such interruption or shortage results from any cause not within our control.
You can help us process your claim more quickly by completing your claim form thoroughly, and by providing supporting documentation. Documents may include:
For claims regarding property damage: repair estimates, invoices, proof of purchase
For personal injury claims: medical records, receipts;
For claims regarding lost wages: The amount of time that you were unable to work due to personal injury, verification of lost time from your employer, payroll stubs showing your hourly or daily pay rate. The time you spend to pursue your claim is not reimbursable.
For business loss claims: tax records, bank statements, payroll records, revenue and expense statements, sales receipts
For claims regarding miscellaneous losses: Hotel and restaurant receipts, car rental receipts
For claims regarding food loss: itemized list detailing spoiled food, with receipts or documentation of cost.
The first thing to do when filing a claim is to gather all supporting documentation; be sure to retain the originals of any paperwork you submit. For your convenience, there are 2 ways you can submit your claim to us:
Submit Your Claim Online. You may file your claim entirely online. You will be prompted through a 4-step process and can upload images and files to support or document your claim. Please have all documentation ready before you begin.
Submit a Claim Form By E-Mail, Fax or U.S. Mail. To submit your claim by any of these measures, please complete a residential or business claim form (PDF) and return it to us along with all supporting documentation. If submitting by e-mail, please attach all applicable supporting images or files in addition to your completed form. If submitting by fax, be sure all documentation is clearly marked with your name or business name, service account number and contact information.
As another option, you may choose to file a claim with your insurance company to reimburse you for your loss, less your deductible; your insurer may then choose to present a claim to us to recover compensation paid to you.
We review all claims thoroughly. If your claim is denied, we will explain the reasons for the denial. You have the right at any time to file a civil action, including a small claims action. The statute of limitations on filing a claim is 3 years for property damage, and 2 years for bodily injury.
The Role Of The California Public Utilities Commission (CPUC)
If you have a billing dispute that you are not able to resolve with SCE, you may file a complaint with the California Public Utilities Commission. The CPUC also sets general rules relating to claims processing, but does not rule on the merits of individual claims. For more information about the role of the CPUC, call 1-800-649-7570 or visit www.cpuc.ca.gov.