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Disaster Support

Get in Touch

When major disasters strike, SCE has a dedicated Customer Support Team to help impacted customers. If you have been impacted by a disaster, SCE is here to help: Please call us at 1-800-250-7339 from 6 a.m. to 9 p.m. Monday through Friday, or Saturdays from 8 a.m. to 5 p.m.

Support for Customers Affected by a Major Disaster

At SCE, we will work with customers affected by major disasters to help ease them through recovery by providing payment arrangements as necessary, assisting with establishing service at temporary locations, ensuring our income eligible customers receive necessary support information and expediting rebuilding with a dedicated Service Planning team. Here are some additional items for consideration:

Payment Arrangements

If you’re experiencing temporary financial setbacks as a result of the disaster, you may be able to defer a payment until a later date. You can set up your payment arrangements online through My Account or by calling us at 1-800-250-7339.

Submit a Claim

If you need to file a claim, we’re here to provide guidance and support every step of the way. Call us at 1-800-251-3311 or submit your claim online.

Support for Income-qualified Customers

During a major disaster, in an effort to assist California Alternate Rates for Energy (CARE) customers who may be impacted, we freeze all income verifications. Also, any pending verifications for customers in impacted areas will be cancelled. For information on how to qualify for CARE, please call 1-800-251-3311.

Additionally, the Energy Assistance Fund (EAF) is committed to providing critical support in helping customers pay their electric bill when they need it most. Please click on this link to learn more about it.

Our dedicated support staff is here to help through the difficult impacts our customers experience as a result of disasters. We look forward to assisting those affected.

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Earthquake Safety Tips

  • When you feel the earth shake, remember to drop, cover and hold.
  • Do not use electronics, matches or lighters until you are sure there is no gas leak.
  • If you are in a severely damaged building, leave and go to an open space outside.
  • Be alert to dangers that could be hidden by debris, including downed power lines and broken gas pipes.
  • If you hear hissing, smell gas or notice sagging utility lines, stay away and alert your utility.
  • Watch for traffic signals that may be out. Approach those intersections as four-way stops.
  • Use flashlights for lighting during a power outage; do not use candles because they pose a significant fire hazard.

Earthquake Preparedness

Do you have an emergency preparedness plan to keep your family safe?

Check out these 7 earthquake safety tips.

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