Billing & Payment FAQ

Unfortunately, we don’t have an estimated date when your bill statement will be ready. Since individual customer accounts vary, billing production timing varies as well. 

However, when you do receive your bill, charges from past billing cycles will also be included in addition to charges from your current billing cycle. 
 

We understand this is a serious inconvenience for you and we’ll do what we can to make sure the impacts to you are minimal. If you’re unable to pay your bill in full once you receive it, eligible customers can set up a payment arrangement, which allows you to spread your payments over time.

You also have the option of making estimated payments until you receive your bill. This will offset any amount due when your bill is generated. 

If you are a business customer with an assigned Account Manager, please reach out to her/him to discuss your payment options.

The total amount you owe will be deducted approximately 10 days after your bill is generated. If you’re unable to pay the full amount, you may be able to request a payment arrangement. 
 

Yes, any bill adjustments that you’re eligible to receive will be listed in the “Summary of your billing details” section of your bill. A reminder: residential and small business customers are eligible for a bill adjustment for SCE charges beyond the most recent three months from the date the delayed bill is generated. 

Read about our bill adjustment rule here, which applies to both residential and business customers.

Yes. You may have up to two email addresses on file - your login email address, and a secondary email address. 

How to Update Account Contacts >

To view your account balance, log into My Account. If you still need to register for your account, click here.

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You can view your Customer Account Number and Service Account Number by clicking “View My Account Details” at the top of your dashboard.

It is also located in the upper right corner of your bill statement. 

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If your account is past due, has multiple past-due payments, is pending disconnect, or is already disconnected, your account status will appear on the screen. If your account is in good standing, your account status will not appear.

The balances due and due dates for each of your accounts appear at the top of the My Account screen in the Overview section.

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Your bill is due and payable on the date the bill was generated and is considered past due if not paid within 19 days.  Your service will remain active up to the date your next bill is due, but we disconnect service if payment isn’t received by that next due date.

Log in to My Account to view your balance and due dates for each of your accounts.

Need more time to pay? 

If you're an eligible residential customer and need some additional time to pay your bill, you can request a payment arrangement before your payment(s) is due.

• How Payment Arrangements Work
• How to Request a Payment Arrangement

You can find your Service Account and Rotating Outage Group numbers by clicking View Account Details after logging in to My Account.

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Yes. Each time you sign up an account for Paperless Billing, Online Payment, or Auto Pay, you will be asked to accept the Terms and Conditions.

We have released enhancements to the online My Account experience for customers with up to 10 service accounts. This help article summarizes the new changes, designed to make managing your accounts from one place simpler than ever.

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There are two ways to access account details from the multiple account view: 1) Click on the Customer Account Name/Number, Balance Due/Due Date; 2) Click the ">" symbol located next to the due date.

If you have an assigned Account Manager, the Contact Account Manager button will appear on your Billing and Payment page; otherwise, please call us at 1-800-655-4555.

To modify the view of your Customer Accounts, click the "Manage Your Accounts to Display" link. In the My Account screen, choose "Manage Accounts," then select the Customer Accounts you want to remove or add to view.

Yes, eligible SCE customers can request a payment arrangement online. View the article below to learn how.

How to Request a Payment Arrangement >

You may have as many payment accounts as you wish.

We offer a variety of billing and payment options. To learn more about each payment option available to you, click here.

If you are a Cash Only customer, click here.

At this time, you may select one payment type (Online Payment or Auto Pay).

Eligible residential customers who need help paying their bills can make arrangements with us before their payments are due. 

How Payment Arrangements Work >

How to Request Payment Arrangement >

Our new Copy of Bill self-service form allows SCE customers to request a PDF copy of their bill within seconds. Up to 3 years of bill history is available to be requested with a limit of 12 bills downloaded at a time.

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If your bill seems higher than normal, you may want to check your energy usage. Understanding your bill and finding ways to save for your home or your business may help lower your bill. If you still think your bill is incorrect, call us at 1-800-655-4555. On the back of your printed bill, we also provide information on how to dispute charges.

Yes - however, your payment might not reach us in time to prevent additional collection action. Your bill is due and payable on the date the bill was generated and is considered past due if not paid within 19 days.  Your service will remain active up to the date your next bill is due, but we disconnect service if payment isn’t received by that next due date.

Log in to My Account to view your balance and due dates for each of your accounts.

Any of the following may prohibit you from signing up:

• Already receiving a paperless bill (from SCE or a third party)
• Have a Departing Load or Wireless Technology Rate (WTR) plan
• Have no active service

After successfully signing up, you’ll receive your next bill online. However, you might receive one last bill through the mail.

You will not continue to receive your paper bill in addition to your paperless bill.

You’ll receive a bill ready notice at the email address you provided when you signed up in My Account. It includes the total amount due, the due date, and a link to view your bill.

How to Update Email Address >

Your paperless bill is created at the same time your paper bill normally would have been printed. You’ll receive an email notification when your bill is ready for viewing.

Yes.

No, you can pay your bill using any of our convenient payment options.

Our new Copy of Bill self-service form allows SCE customers to request a PDF copy of their bill within seconds. Up to 3 years of bill history is available to be requested with a limit of 12 bills downloaded at a time.

If you've been signed up with Paperless Billing for over a year, you can see up to 36 months of historical bills in My Account.

If you're new to Paperless Billing, you can view your past bills in My Account beginning with the statement from the first billing cycle after you signed up. As each billing cycle passes, you'll have online access to those statements – up to 36 months’ worth of previous bills.

To improve the customer experience, we are providing secure access to your bill 24/7 through My Account. Paperless Billing benefits include:

• Receiving a bill ready notice with the amount due, due date and link to view the bill
• Viewing monthly statements
• Finding ways to reduce monthly energy consumption to save money

• You can still obtain a paper bill by printing your electronic PDF bill at home.  Paperless bills are available for easy access 24/7.
• We encourage you to give Paperless Billing a try.  It’s convenient and secure. 
  • Secure access through SCE.com My Account.
  • Your bill and payment details are always protected.
  • You’ll receive an email notice with the amount due, the due date, and a link to view your bill each month.
  • You can even sign up for optional payment reminder alerts.

To learn how to unenroll from Paperless Billing, click here. 

There are a variety of ways to pay your bill. To review all options that are available to our customers, click here.

Yes. Use the checkbox next to the accounts you would like to pay, or choose Select All, then click the Pay Bills button. Accounts signed up and eligible for Online Payment will appear on the next page.

Your bill is due and payable on the date the bill was generated and is past due if not paid within 19 days.

You may initiate a payment 24 hours a day, 7 days a week (one payment per Customer Account per day).

Yes. You can pay your bill either on the first available date, on the due date, or select another payment date from the calendar.

How to Change Bill Due Date >

You may use a checking account from any financial institution that accepts electronic debits.

If your account is eligible and the payment has not already been processed, you may click the View/Edit button to modify the payment amount and payment date.

Yes, you can pay an overdue bill online. However, online payment may not reach us in time to prevent additional collection action. 

Late payment charges will still be billed when a customer is enrolled in a payment arrangement. To stay on a payment arrangement, you must pay your monthly bill amount + the installment amount by the specified due dates.

No, you will need to make separate payments for the payment arrangement and any new monthly charges. These may have different due dates, so be sure to pay both on time to avoid service disconnection.

Yes! SCE offers a variety of payment assistance programs and services to help you pay and save on your bill. Please visit Assistance Programs for more information

If you are on a payment plan, you will find a box on the right side of your bill that contains the amount you owe for your payment arrangement as well as the date due. Lower in the same box you will also find the amount and due date for the current monthly charges. To stay on a payment arrangement, you must pay your current charges and the installment amount by the specified due dates.

You may use a checking account from any financial institution that accepts electronic debits.

At this time, credit cards are not accepted for Auto Pay.

If you have an outstanding balance when you sign up and you select Pay Off Your Balance, your payment will be submitted. If not, the balance will not be paid. You may make arrangements to pay the balance using Guest Payment, or by credit or debit Card.

To edit the payment account for Auto Pay, click on Billing & Payment Preferences, then select Manage Auto Pay Settings; from there you can update or add a new payment method.

With Auto Pay, you may stop a payment up to two business days before your auto pay is scheduled by calling 1-800-655-4555.

A digital wallet is an app or online service that allows you to link your credit cards, debit cards, and bank accounts into a digital system for making electronic payments. Currently, SCE accepts the following digital wallets for payment: Venmo, PayPal, Google Pay, and Apple Pay.

Venmo, PayPal, Google Pay, and Apple Pay.

Yes. When you add a digital wallet to your account through the JP Morgan Chase processing system, you may set it as your default payment method.

No. At this time, you can only set up Auto Pay with your checking account within My Account.