Regular maintenance and testing are crucial to ensure your generator operates correctly during an outage. Follow the manufacturer's maintenance schedule, which typically includes checking oil levels, inspecting fuel lines, and running the generator periodically to ensure it is in good working condition.

For permanent installations, hire a licensed electrician to install a transfer switch and connect the generator to your home's electrical system. For portable generators, follow the manufacturer's guidelines and use heavy-duty extension cords to connect appliances directly to the generator.

The Critical Care Backup Battery Program provides eligible customers with a backup battery to power essential medical devices during outages. Customers who reside in high fire risk areas and are currently enrolled in our Medical Baseline Allowance program, and who require the regular use of electrically powered medical equipment or another qualifying medical device, are eligible for the Critical Care Backup Battery program. If we have contacted you about this program, you may be prequalified to sign up. For more information, call the supplier listed in your notification, or call us at 1-800-736-4777.

If you purchase a qualifying model, you could receive a $200 rebate (or a $600 rebate for customers enrolled in income-qualified programs or our Medical Baseline Allowance program) if you live in a Tier 2 or Tier 3 high fire risk area.

Always operate generators outdoors in well-ventilated areas to avoid carbon monoxide poisoning. Keep generators away from windows, doors, and vents. Follow the manufacturer's instructions and never connect a generator directly to your home's wiring without a transfer switch installed by a qualified electrician. To learn more view the backup generator fact sheet.

Visit our backup power solutions page to learn about different resources and information. These solutions can help keep essential devices running during power outages.

Visit our backup power solutions page to learn about different resources and information. These solutions can help keep essential devices running during power outages.

Stay at least 30 feet away from damaged electrical equipment and do not touch it. Visit our Outage Center and report the issue. If you see a downed power line, call 911 immediately and warn others to stay away from the area.

If you experience damage due to a power outage, you can go to our Claims page and download a residential or business claims forms (PDF) and submit via Email: claims@sce.com or Fax: (626) 569-2573. Be sure to provide all necessary documentation to support your claim, for more information visit. 

If you notice issues such as leaning poles, damaged transformers, or unusual noises, report them to SCE immediately by calling our emergency hotline at 1-800-611-1911 or go to report an outage. Our team will investigate and address the issue to ensure safety and reliability.

To request repair or replacement of damaged electrical equipment, contact our customer service team. We will schedule a technician to assess the damage and perform the necessary repairs or replacements.