Understanding Your Smart Meter

Submitted by candace.loyads on
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FAQ Answer

The smart connect meter has a rectangular digital display that flashes on and off every 5-6 seconds. It cycles through a few different screens or channels. Each screen appears for about 5 seconds. The channel identifier appears on the top left corner of the digital display. Its font size is noticeably smaller than the information displayed in the middle of the screen.

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I am enrolled in the Medical Baseline program. Will the "Current Adjustment" affect my Medical Baseline energy allocation?

Submitted by candace.loyads on
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10
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FAQ Answer

No, the “Current Adjustment” will not affect your additional Medical Baseline energy allocation, which is listed in the “Additional Information” section of your bill.

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What if I cannot pay my bill and am at risk of disconnection?

Submitted by candace.loyads on
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FAQ Answer

A service disconnection moratorium is currently in effect, which means we will not disconnect any customers, due to unpaid bills until September 30, 2021. If you need assistance paying your bill, please visit SCE.com/billhelp.

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I am enrolled in California Alternate Rates for Energy (CARE). Does the "Current Adjustment" affect my CARE discount?

Submitted by candace.loyads on
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8
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FAQ Answer

No, the “Current Adjustment” does not affect your CARE discount, which is a separate line item on your bill (found in the “Details of Your New Charges” section).

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Is the "Current Adjustent" an additional or new charge?

Submitted by candace.loyads on
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FAQ Answer

No, this is not an additional or new line item charge. The “Current Adjustment” represents the amount of your current month’s charges inadvertently omitted from the “Details of New Charges” or “Account Summary” section. It is not an additional charge. It is included in the total amount you owe for this billing period, and does not involve a prior bill, tax, or penalty.

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