Every residential customer on the Residential Plan pays one or more of the following CPUC-approved charges: 

Your electric meter is likely located on an outside wall of your house or apartment, about 5 feet off the ground and accessible from the street or sidewalk. It should be near the main electrical panel of breakers or fuses.

Your Rate Plan Is How You Are Billed for the Energy You Use

Explore your options and choose a new rate plan on the Rate Plan Comparison Tool. Please note that you will need at least 8 months of energy usage, including 2 months of summer usage, in order to use the tool.

You can find your current rate plan information beneath the account balance section on

Residential and Business Customers

A Community Choice Aggregator (CCA) Procures Electricity for Customers

If you are a customer moving to a city or county that has implemented CCA Service, you will automatically become a CCA Service customer unless you are a customer that is not eligible for CCA Service based on your CCA’s Implementation Plan (e.g., certain categories of C&I customers may be excluded) or you contact your CCA to opt out. If you are eligible for automatic enrollment into CCA Service, you will receive two notices from your CCA that include instructions on how to opt out during the first two months of your service. If you opt out after the first 60 days, different terms and conditions will apply to your new service. 

In October 2009, the CPUC approved SCE's request to change the number of residential baseline regions from 6 to 9, and re-map the baseline regions to more closely match the California Energy Commission's climate regions, building codes, and population. Please review the chart showing baseline allocations for all of SCE's service territory. To learn more about all of SCE's 9 baseline regions, where they are and what communities belong to each region, see the baseline regions map and the index of communities.

If your issue is unresolved or recurring, please get in touch with your planner if assigned, your account manager if assigned or our customer service team at 1-800-655-4555. If necessary, we will escalate the issue for resolution. Our teams are working diligently to address all issues as quickly as possible.