Arrearage Management Plan (AMP) Program
The Arrearage Management Plan (AMP) Program is a debt forgiveness payment plan option for residential CARE and FERA customers who have past due bills totaling $500 or greater, which are at least 90 days old. In exchange for making on-time payment of your current monthly bill, AMP will forgive 1/12 of the eligible total past due amount. Other terms and conditions about the Arrearage Management Plan (AMP) Program can be found in our Help Center FAQs*.
How Does AMP Work?
The AMP program will forgive 1/12 of your eligible utility debt after each on-time payment of your current bill. After 12 on-time payments of individual monthly bills, the debt is fully forgiven (up to $8,000 per customer).
NOTE: Once approved for AMP, you will receive a new Contract Account number. Once your application has been processed and you have been issued a new Contract Account Number, it is essential to ensure that all monthly payments are received by SCE before the due date and paid in full. Customers who miss two sequential or three non-sequential payments will be removed from AMP.
Who is Eligible?
To be eligible for AMP, customers must:
- be enrolled in the California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) program
- have total arrears of $500 or greater, some of which are at least 90 days old
- have been a customer of SCE for at least six months
- have made an on-time payment within the last 24 months that equals or exceeds the most current customer bill at the time of payment
NOTE: Customers who enroll in the AMP program are not eligible for installment plans.
IMPORTANT: Net Energy Metering (NEM), Direct Access (DA), and master metered customers are not currently eligible.
How Do I Enroll in AMP?
You can enroll in AMP online by completing the AMP application or calling SCE’s Customer Call Center at 1-800-655-4555.
Additional Questions
Please call SCE’s Customer Call Center at 1-800-655-4555 so that we may address any additional questions you may have. You can also find answers to frequently asked AMP questions in the Help Center.