Our response to COVID-19
We’ve made some changes due to COVID-19, including suspending service disconnections for residential and small business customers for nonpayment, and only continuing critical work needed to protect public safety and reduce the risk of wildfires. Learn more here. If you have recently lost your job, even if you are receiving unemployment benefits, you may qualify for a reduced energy rate through our CARE or FERA programs. Learn more.

Medical Baseline Allowance

Get Help If You Use Medical Equipment

If you or someone in your household requires the regular use of electrically-powered medical equipment or other qualifying medical devices, you may be eligible for our Medical Baseline Allowance program. This program provides an additional 16.5 kilowatt-hours (kWh) of electricity per day. Provided at the lowest baseline rate, this helps offset the cost of operating the medical equipment.

Due to the COVID-19 pandemic, we have temporarily changed how to enroll and recertify for the Medical Baseline program so that our customers can continue to benefit from this important program.

  • Enrollments: Customers who use electrically-powered medical equipment can temporarily enroll in the Medical Baseline Allowance program without a physician’s signature for a period of one year beginning March 4, 2020.
  • Renewals: Customers already enrolled in the program who were due to renew between March 4, 2020, and March 4, 2021, will continue to be enrolled in the program. These renewals will be postponed for one year from the original renewal date in 2020.

Enroll Online

For customers who are unable to enroll online, please download the following application, print, and complete pages 1 and 2, and mail the application to SCE.  

Download the Application >

The Application Process

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1. Find out if you qualify.

You may be eligible for the Medical Baseline Allowance if you or another full-time resident in your home:

  • Requires the regular use of any electrically-powered medical/life support equipment (see partial list below) that mechanically or artificially sustains life or restores or replaces a vital physical function, including mobility, and/or
  • Are temperature sensitive and require air conditioning, and / or  
  • Has a life-threatening illness or compromised immune system or other condition that requires heating and/or cooling.

If you or someone in your home qualifies, call us at 1-800-655-4555 while you complete the application process, we’ll note on your account that there is a resident at your address who uses a qualifying medical device.

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2. Submit an application.

  • Enroll Online or Print the Medical Baseline Application and fill out Part 1 and 2.
  • Temporarily suspended during COVID-19: You no longer need to have a Medical Professional sign on page 2 and can leave it blank.
  • Mail the completed application to:

    Southern California Edison Company
    Medical Baseline Department
    P.O. Box 9527
    Azusa, CA 91702-9954
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3. Re-certify every 1 or 2 years.

If a medical professional certifies the medical condition is permanent, the customer must complete Part 1 of the application every two years to re-certify.

If a medical professional certifies the medical condition is not permanent, the customer must complete Part 1 every year, and a doctor must submit Part 2 every two years.

Customers already enrolled in the program who were due to renew between March 4, 2020, and March 4, 2021, can postpone their renewal for one year from the original renewal date.

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Emergencies and Rotating Power Outages

All customers who depend upon electrically-operated medical or life-support equipment for survival should be prepared at all times with a back-up power system or other plans necessary to ensure their health and welfare during outages. SCE does not provide back-up generation.

If the California Independent System Operator (CAISO) declares a rare Stage 3 Emergency and enacts rotating outages, we will automatically contact Medical Baseline customers with a pre-recorded telephone message. We may only receive a 10-minute warning, so customers may not hear about the outage before it occurs.

If a Public Safety Power Outage (PSPS) is called, we will attempt to reach our Medical Baseline customers through their alternate preferred method of contact (Email, Text, SMS, TTY).  If your physician has indicated that your medical equipment is for life sustaining purposes and we do not reach you directly through your preferred method of contact we will send a technician to your door to make in-person contact to deliver the message regarding the PSPS event. 

To update your contact information or cancel your notifications, please call us at 1-800-655-4555. For TTY service, please call 1-800-352-8580.

Tips for Creating an Emergency Back-Up Plan

  • Work with the hospital or medical company that supplied your life-support device to develop a back-up plan. They may offer special services during an emergency.
  • Contact your local office of emergency services to see if they keep a list of customers with special medical needs.
  • Keep emergency phone numbers handy, including your doctor and medical equipment company.
  • Create a plan for leaving your home in the event of a lengthy outage and share this plan with you family and friends.
  • Keep a fully-charged cell phone or spare battery pack on hand.
  • For more emergency plan tips, please visit www.redcross.org.

Get more power outage safety tips >

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Need Additional Help?

Please call 1-800-655-4555 if you have any questions about Medical Baseline or if the standard allowance does not meet your medical needs.

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