Get Help If You Use Medical Equipment
If you or someone in your household requires the regular use of electrically-powered medical equipment or other qualifying medical devices, you may be eligible for our Medical Baseline Allowance program. This program provides an additional 16.5 kilowatt-hours (kWh) of electricity per day. Provided at the lowest baseline rate, this helps offset the cost of operating the medical equipment.
The Application Process
Find Out If You Qualify
You may be eligible for the Medical Baseline Allowance if you or another full-time resident in your home:
- Requires the regular use of any electrically-powered medical/life support equipment (see partial list below) that mechanically or artificially sustains life or restores or replaces a vital physical function, including mobility, and/or
- Are temperature sensitive and require air conditioning, and / or
- Has a life-threatening illness or compromised immune system or other condition that requires heating and/or cooling.
If you or someone in your home qualifies, call us at 1-800-655-4555 while you complete the application process, we’ll note on your account that there is a resident at your address who uses a qualifying medical device.
Download and print brochure: English, and English (Large Font)
List of Some Qualifying Medical Devices
Devices used for therapy but not medically required for sustaining life do not qualify.
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At SCE, we understand that medical equipment is constantly evolving and advancing. Therefore, we encourage customers to contact us directly if they have any questions about their qualifying medical device or other related products or services. Our team of experienced professionals is always available to answer any inquiries. You can reach us at 1-800-655-4555.
Available Language Options for Medical Baseline Allowance Brochures
Download and print brochure:
Submit An Application
- Enroll Online - For customers who enroll online, please have the e-mail address of your Medical Professional ready. When you submit your application, they will receive an email requesting their signature. Please alert them that they will be receiving an email from SCE.
- For Customers who are unable to enroll online, please download the application below, print, complete pages 1 and 2, and mail the application to SCE. Please note, a Medical Professional will need to provide a signature on Page 2.
Download and print application: English
Mail the completed application to:
Southern California Edison Company
Medical Baseline Department
P.O. Box 9527
Azusa, CA 91702-9954
Available Language Options for Medical Baseline Allowance Applications
Download and print application:
Re-certify Every 2 to 4 Years
If a medical professional certifies the condition is permanent, the customer must complete Part 1 of the application every four years to renew.
If a medical professional certifies the condition is temporary, the customer must complete Part 1 every two years.
Re-certify Online:
- Permanent - (MBL Self Renewal Form) - Doctor signature not required
- Temporary - (MBL Doctor Renewal Form) - Doctor signature required
* Please have the e-mail address of your Medical Professional ready. When you submit the application, they will receive an e-mail requesting their signature. Please alert them that they will be receiving an email from SCE and that they submit their signature electronically via the link provided.
Re-certify by Mail:
For customers who are unable to re-certify online, please download the application below, print, and complete the appropriate parts depending on whether the condition has been designated as permanent or not permanent. Mail the completed form(s) to the SCE P.O. Box provided below.
Re-Certify by Contacting SCE:
For Permanent MBL Customers, complete your recertification via the Interactive Voice Response (IVR) system at (866) 229-9360. A doctor’s recertification is not required for you to continue to receive the Medical Baseline allocation.
Southern California Edison Company
Medical Baseline Department
P.O. Box 9527
Azusa, CA 91702-9954
Emergencies and Rotating Power Outages
All customers who depend upon electrically-operated medical or life-support equipment for survival should be prepared at all times with a back-up power system or other plans necessary to ensure their health and welfare during outages. SCE does not provide back-up generation.
If the California Independent System Operator (CAISO) declares a rare Stage 3 Emergency and enacts rotating outages, we will automatically contact Medical Baseline customers with a pre-recorded telephone message. We may only receive a 10-minute warning, so customers may not hear about the outage before it occurs.
If a Public Safety Power Outage (PSPS) is called, we will attempt to reach our Medical Baseline customers through their alternate preferred method of contact (Email, Text, SMS, TTY). If your physician has indicated that your medical equipment is for life sustaining purposes and we do not reach you directly through your preferred method of contact we will send a technician to your door to make in-person contact to deliver the message regarding the PSPS event.
To update your contact information or cancel your notifications, please call us at 1-800-655-4555. For TTY service, please call 1-800-352-8580.
Tips for Creating an Emergency Back-Up Plan
- Work with the hospital or medical company that supplied your life-support device to develop a back-up plan. They may offer special services during an emergency.
- Contact your local office of emergency services to see if they keep a list of customers with special medical needs.
- Keep emergency phone numbers handy, including your doctor and medical equipment company.
- Create a plan for leaving your home in the event of a lengthy outage and share this plan with you family and friends.
- Keep a fully-charged cell phone or spare battery pack on hand.
- For more emergency plan tips, please visit www.redcross.org.
Need Additional Help?
Please call 1-800-655-4555 if you have any questions about Medical Baseline or if the standard allowance does not meet your medical needs.