How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:20 a.m. today, we are in the process of reconnecting customers to the network who have been on generator power.

Affected customers may experience temporary outages during this process. We thank customers for their patience as we work to restore them to the network as safely and efficiently as possible. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity.

We will reopen our distribution center at 925 Locust at 8 a.m. today to distribute food, ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Financial Assistance

Making a Payment Arrangement

Need more time to pay your electric bill? You may be eligible for an online payment arrangement through My Account. Login now to set up your payment arrangement; you’ll need to have a balance due in order to set up your payment arrangement online. Not enrolled? Register now.

Accounts not eligible for Online Payment Arrangement:

  • Non-residential, closed, or deposit accounts
  • Accounts not considered in good credit standing. Customers with "Cash Only" accounts are not eligible, but may be eligible for Online Payment if there are no additional returned items on the account for the next six months
  • Accounts enrolled in Direct Payment or Level Pay Plan
  • Accounts being billed by an Electric Service Provider (ESP) other than SCE


If you’d like to set up a payment arrangement before your balance is due, or you’re unable to enroll in My Account and owe a past due balance, call us at 1-800-950-2356.

CARE and FERA

The California Alternate Rates for Energy (CARE) and The Family Electric Rate Assistance (FERA) programs can offer income qualified customers a discount off their monthly electric bill.

Energy Assistance Fund

Together with the United Way of Greater Los Angeles, we're providing up to $100 to qualified customers through our non-profit Energy Assistance Fund (EAF).

Energy Savings Assistance Program

Our Energy Savings Assistance Program helps reduce electricity bills by paying all the costs of purchasing and installing energy-efficient appliances and equipment.

 

 

Level Pay Plan

If you're a residential customer you can sign up for our Level Pay Plan, which allows you to spread the cost of high summer or winter bill over an entire year. The Level Pay Plan does not reduce the amount of your bill, you are still responsible for paying the full cost of the energy you use, but you can split the cost into equal payments throughout the year.

Based on your recent usage history, we estimate one year's cost and then calculate a monthly average that you'll pay for 11 months.  On the 12th month, you'll receive a settlement bill showing either a payment due, or a credit to your account based on how much energy you used. Each year, your account is automatically reviewed and your Level Pay Plan monthly amount may be adjusted. The Level Pay Plan is based on eligibility and some restrictions may apply.

Level Pay Plan enrollment form
Level Pay Plan FAQs (PDF)

If you are a Catalina Island Resident please call us at 1-800-367-8851 so that we can help you enroll in the Level Pay Plan.

Friendly Reminder Program

Our free service gives helpful reminders to pay your bill if you’ve been sick, travel frequently or just need some help to pay your bill on time. Just download, complete and mail in the Friendly Reminder Program Form to designate someone whom we can contact through the mail if your bill isn't received on time. 

Designated persons are not responsible for paying your bill, but they can provide an extra reminder when your bill payment is due. Since customer account information is confidential, both the customer and the designated person must sign the application card in order to participate. Call 1-800-655-4555 if you have questions.