How to Submit a Claim to SCE
Help With Your BillClick to toggle navigation breadcrumbs.
Making a Payment Arrangement
Need more time to pay your electric bill? You may be eligible for an online payment arrangement through My Account. Login now to set up your payment arrangement; you’ll need to have a balance due in order to set up your payment arrangement online. Not enrolled? Register now.
Accounts not eligible for Online Payment Arrangement:
- Non-residential, closed, or deposit accounts
- Accounts not considered in good credit standing. Customers with "Cash Only" accounts are not eligible, but may be eligible for Online Payment if there are no additional returned items on the account for the next six months
- Accounts enrolled in Direct Payment or Level Pay Plan
- Accounts being billed by an Electric Service Provider (ESP) other than SCE
If you’d like to set up a payment arrangement before your balance is due, or you’re unable to enroll in My Account and owe a past due balance, call us at 1-800-950-2356.
CARE and FERA
Energy Assistance Fund
Energy Savings Assistance Program
Level Pay Plan
If you're a residential customer you can sign up for our Level Pay Plan, which allows you to spread the cost of high summer or winter bill over an entire year. The Level Pay Plan does not reduce the amount of your bill, you are still responsible for paying the full cost of the energy you use, but you can split the cost into equal payments throughout the year.
Based on your recent usage history, we estimate one year's cost and then calculate a monthly average that you'll pay for 11 months. On the 12th month, you'll receive a settlement bill showing either a payment due, or a credit to your account based on how much energy you used. Each year, your account is automatically reviewed and your Level Pay Plan monthly amount may be adjusted. The Level Pay Plan is based on eligibility and some restrictions may apply.
Friendly Reminder Program
Our free service gives helpful reminders to pay your bill if you’ve been sick, travel frequently or just need some help to pay your bill on time. Just download, complete and mail in the Friendly Reminder Program Form to designate someone whom we can contact through the mail if your bill isn't received on time.
Designated persons are not responsible for paying your bill, but they can provide an extra reminder when your bill payment is due. Since customer account information is confidential, both the customer and the designated person must sign the application card in order to participate. Call 1-800-655-4555 if you have questions.
Your Bill. Simplified.
This example of a bill shows you where to find all of the important information on your own bill.
Your customer and service account numbers are located together. Include your customer account number on your check or money order.
A summary of the total amount owed on your electric bill.
This month’s and last month’s meter read, usage information and your meter number.
This graph identifies usage patterns and tracks your conservation efforts. View your daily average electricity usage by month for the past 12 months and compare to a prior month with in the past two years.
How much you owe and when payment is due.