You have the right to know exactly what's going on with your utility and rates, especially when rates are changing.
We are keeping rates as reasonable as possible, and we're not asking you to do anything we're not willing to do ourselves. We're implementing company-wide efficiency programs over the next two years to reduce our operational and maintenance expenses.
About Baseline & Tiers
Every customer’s household is given a “baseline allocation,” or set amount of kilowatt hours (kWh) of electricity to use each month – charged at a lower price than energy used above that amount.
This baseline establishes your rate tier. The more energy you use over your baseline allocation, the higher your tier, and the higher rates you’ll pay.
The "baseline allocation" is an established amount of energy (kWh) allocated for basic services such as lighting, cooking, heating, and refrigeration usage. Residential customers' baseline allocation is established by the California Public Utilities Commission (CPUC) to ensure that all customers can purchase a basic supply of energy at the lowest rate in effect. Your specific allocation depends upon your baseline region, the season (winter or summer), and whether your home's source of energy is electricity only or a combination of electricity and gas.
Our Basic Charge for residential customers covers some non-energy costs associated with providing basic services such as bill preparation, meters, meter reading, and customer accounting. This charge ensures that each residential customer, regardless of monthly usage, contributes equitably to cover costs associated with providing basic electric services.
A Late Payment Charge is assessed on the total amount of any unpaid, past due bill(s). Bills become past due 19 calendar days from the date the bill is prepared.
We're doing everything we can to get the word out about programs to help households that are having trouble paying electric bills. Discounted rates are available to income-qualified households, and free energy-efficiency upgrades may be available, too. And, you may qualify for one-time assistance through our Energy Assistance Fund.
If you just need more time to pay your bill, we can make a special payment arrangement with you.
We're building a smarter grid that will make power more dependable, safer and cleaner. You may already have seen our crews in your community, installing poles that are more resistant to outages. And, we're integrating more clean energy, with 33% of our power coming from renewables by 2020.