SCE에 클레임 제출하는 방법
"햇빛이 풍부한 캘리포니아"에서는 태양광 발전 및 친환경 에너지로의 접근 기회가 많습니다. 잘 모르실 수도 있지만, 전력의 20% 이상이 태양과 풍력 그리고 수력과 같은 재생 가능 에너지원에서 나옵니다. 가정에서 태양광 발전에 관심이 있으시면 패널 설치에 따른 리베이트에서 특별 계량 옵션까지, 에너지의 미래를 밝게 할 수 있는 옵션들이 있습니다.
아는 것이 힘
A Friendly Reminder from SCE
Southern California Edison supports customer choice in the installation of solar and respects the business relationship between our customers and any third party vendors or contractors that they work with.
At SCE we are making solar a more feasible option for more homes and businesses and work with our customers and with solar energy companies to help thousands of homeowners and businesses safely install rooftop solar.
We provide customers with information and resources that they can use to make the decision that is most beneficial for them and that makes the most sense for their particular situation.
Some of our customers have reported that they have been contacted by telemarketers or door-to-door salesmen using high pressure tactics or misleading statements to sell solar technology.
Telemarketing is a common tool used by many legitimate businesses to sell goods and services. But as with any large purchase, we encourage our customers who are considering solar to be a wise consumer, study their options, and research any provider or contractor they are considering doing business with.
High-pressure Sales Tactics
“You just won a prize or contest.” Some companies may use special offers or other tactics to force a quick decision. Don’t believe it.
Solution: Take your time researching your options for buying solar. There are many contractor choices with competitive rates. Ask questions. Get at least three quotes. Consult the Find an Active Solar Contractor webpage.
Misleading promises of rebates
Some salespeople may threaten you with the prospect of missing out on rebates or tax credits if you don’t sign up immediately.
Solution: California state rebates are no longer available for existing homes in the PG&E, SCE, and SDG&E territories, and the 30% Federal Investment Tax Credit does not expire until Dec. 31, 2016.
Posing as a government or utility representative
Some telemarketers may use company names that are similar to government agencies in order to schedule a free energy audit. A solar salesperson may then arrive and attempt to sell you their services.
Other documented cases include stories about people visiting your home and falsely posing as a Utility Representative.
Solution: Do your research on any company that attempts to schedule an appointment with you through cold calling or door-to-door sales. Ask for and demand to see credentials, including:
- Employment identification
- Utility badge and supervisor information
- Home Improvement Salesperson (HIS) registration number
- State contractor license number
How to say “no”
If you feel uncomfortable or don’t trust the person you are dealing with you can simply say:
- “Thank you, but I don’t accept telephone solicitations. Please do not call again.”
- “Please send me the information in the mail. I will look it over and contact you if I’m interested. Thank you.”
Remember - never give anyone your account number, monthly statement, Social Security Number, or access to other confidential personal information.
National Do Not Call Registry
Registering your phone number is free and easy. You can register online at www.donotcall.gov or call 1-888-382-1222, TTY 1-866-290-4236 from the phone number you wish to register. Your number will stay registered for five years or until the number is disconnected or you remove the listing.
Resources for complaints
You can file complaints about unwanted telephone calls with:
Net Energy Metering For Home
See how Net Energy Metering works throughout the day.
Learn about the relationship between solar production and your energy consumption throughout the day.
Solar energy rises with the sun. As solar production increases, you would purchase less energy from us.
With solar production at its peak, you create more energy than needed, earning you credits for the surplus.
Solar energy goes down with the sun, and you would begin to purchase energy from us.
With solar energy stopped, you would tap into the credit earned during the day to power your property.