SCE에 클레임 제출하는 방법

최근의 서비스 중단으로 손실이나 손해를 입은 고객 중 이 손실이 SCE의 책임이라고 생각하는 고객께서는 클레임을 신청하실 수 있습니다. 클레임 신청 방법 >

각각의 클레임을 개별적으로 조사하고 평가해서 신속하게 대처하는 것이 SCE의 방침입니다.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

태양광 전력

"햇빛이 풍부한 캘리포니아"에서는 태양광 발전 및 친환경 에너지로의 접근 기회가 많습니다. 잘 모르실 수도 있지만, 전력의 20% 이상이 태양과 풍력 그리고 수력과 같은 재생 가능 에너지원에서 나옵니다. 가정에서 태양광 발전에 관심이 있으시면 패널 설치에 따른 리베이트에서 특별 계량 옵션까지, 에너지의 미래를 밝게 할 수 있는 옵션들이 있습니다.

아는 것이 힘

태양광 기술의 비용, 유지 관리 및 운용에 관해 궁금하신 점이 있으신가요? 여기에서 답변을 찾으셔서 설치 전에 궁금증을 풀어보세요.


자가 발전

태양광을 통해 가정에서 사용하는 에너지의 일부 또는 전부를 생산하신다면 순 에너지 계량(Net Energy Metering)에 가입하셔서 고지서 크레딧을 받으세요!


Important Consumer Advisory Message

A Friendly Reminder from SCE

Southern California Edison supports customer choice in the installation of solar and respects the business relationship between our customers and any third party vendors or contractors that they work with.

At SCE we are making solar a more feasible option for more homes and businesses and work with our customers and with solar energy companies to help thousands of homeowners and businesses safely install rooftop solar.

SCE provides customers with information and resources that they can use to make the decision that is most beneficial for them and that makes the most sense for their particular situation.

Some of our customers have reported that they have been contacted by telemarketers or door-to-door salesmen using high pressure tactics or misleading statements to sell solar technology.

Telemarketing is a common tool used by many legitimate businesses to sell goods and services. But as with any large purchase, SCE encourages our customers who are considering solar to be a wise consumer, study their options, and research any provider or contractor they are considering doing business with.

High-pressure Sales Tactics

“You just won a prize or contest.” Some companies may use special offers or other tactics to force a quick decision. Don’t believe it.

Solution: Take your time researching your options for buying solar. There are many contractor choices with competitive rates. Ask questions. Get at least three quotes. Consult the Find an Active Solar Contractor webpage.

Misleading promises of rebates

Some salespeople may threaten you with the prospect of missing out on rebates or tax credits if you don’t sign up immediately.

Solution: California state rebates are no longer available for existing homes in the PG&E, SCE, and SDG&E territories, and the 30% Federal Investment Tax Credit does not expire until Dec. 31, 2016.

Posing as a government or utility representative

Some telemarketers may use company names that are similar to government agencies in order to schedule a free energy audit. A solar salesperson may then arrive and attempt to sell you their services.

Other documented cases include stories about people visiting your home and falsely posing as a Utility Representative.

Solution: Do your research on any company that attempts to schedule an appointment with you through cold calling or door-to-door sales. Ask for and demand to see credentials, including:

  • Employment identification
  • Utility badge and supervisor information
  • Home Improvement Salesperson (HIS) registration number
  • State contractor license number
  •  

How to say “no”

If you feel uncomfortable or don’t trust the person you are dealing with you can simply say:

  • “Thank you, but I don’t accept telephone solicitations. Please do not call again.”
  • “Please send me the information in the mail. I will look it over and contact you if I’m interested. Thank you.”

 

Remember - never give anyone your account number, monthly statement, Social Security Number, or access to other confidential personal information.

National Do Not Call Registry

Registering your phone number is free and easy. You can register online at www.donotcall.gov or call 1-888-382-1222, TTY 1-866-290-4236 from the phone number you wish to register. Your number will stay registered for five years or until the number is disconnected or you remove the listing.

Resources for complaints

You can file complaints about unwanted telephone calls with: