How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 2:45 p.m. today, about 72 customers remained without service in the Long Beach area. Our crews continue to work around the clock, and service is expected to be restored to those customers at about 4 p.m. today. We will continue to use generators to provide power to customers until final repairs are made. As the underground network system is restored, we will transition these customers off the generators. When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. We reopened its distribution center at Cesar Chavez community center at 8 a.m. today to distribute ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Rates Are Set By California Regulators

We work together with the California Public Utilities Commission (CPUC) to set rates in a process that's open to the public.

Where Your Money Goes

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  •   60¢ Generation Cost of energy sources, including solar, wind and natural gas, and generation SCE owns, including hydro and natural gas plants.
  •   29¢ Distribution Grid maintenance and new equipment, including poles and wires, and substations.
  •   7¢ Transmission Investment in operations & maintenance for high-voltage transmission lines.
  •   2¢ Paying off long term contracts from the energy crisis.
  •   2¢ Programs including those for energy efficiency and to protect low income customers.

This breakdown shows SCE’s costs to serve customers and implement state policies. It is based on calculations for July 2015.

State Regulators, Utilities & the Public Working Together

Rates are set through a transparent process of proceedings with the California Public Utilities Commission, the body that regulates SCE and other investor-owned electric utilities in the state. It includes public input and participation, and all investor-owned utilities use this same process.

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Helping You Save Energy

Looking for ways to reduce your monthly bill? We offer many programstoolsincentives and rebates designed to help you reduce your energy usage and control your energy costs at home and at work.

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Balancing Public Policy With Affordability

To keep rates affordable and fair, we constantly balance the need to modernize our infrastructure to support reliability with the need to meet state policy requirements regarding such issues as renewable energy. We do that by working with local, state, and federal officials on an ongoing basis, and by keeping you informed throughout.