How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:52 p.m. today, we restored service to all identified customers without service in the Long Beach area. Customers are now receiving electrical service from both electric network or through temporary generators.

Our work crews will continue to make repairs and test the underground network systems, and will start transitioning customers off generators to the electrical network during the evening and morning hours.

When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner.

The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Rates: Choosing the Right Plan for You

You have the right to know exactly what's going on with your utility and rates, especially when rates are changing. We are keeping rate increases as reasonable as possible, and we're not asking you to do anything we're not willing to do ourselves. At SCE, we're implementing company-wide efficiency programs over the next two years to reduce our operational and maintenance expenses.

Did you know that SCE offers a variety of Residential Rate Plans? For many customers, our Residential Plan (Rate Schedule D)—which has 4-tier pricing—is the most cost-effective. Each month, your household’s energy consumption starts in Tier 1, where the cost of electricity is the lowest. Keep energy use to the lower tiers and pay less on your bill! To find your plan, check the “Details of Your New Charges” section on page 3 of your bill.

Help Available to Households

We're doing everything we can to get the word out about programs to help households that are having trouble paying electric bills. Discounted rates are available to income-qualified households, and free energy-efficiency upgrades may be available, too. And, you may qualify for one-time assistance through our Energy Assistance Fund.

If you just need more time to pay your bill, we can make a special payment arrangement with you.

Discounted rates for income-qualified households >
Payment arrangements >
Energy Assistance Fund >

Woman sitting at her desk using her laptop in a small business setting.

When you're running a business, every dollar counts. We know that rate increases are tough, and it's our resonsibility to help. Our Business Rate Plans are determined by monthly electricity usage and by the nature of your business or operation. We have plans for:

  • Small business customers (0 - 20kW)
  • Medium-sized business customers (above 20 and up to 500kW)
  • Large businesses and industrial customers (above 500kW)
  • Agricultural and pumping rates
  • Street lighting and outdoor light rates

Forecasting Your Business' Costs

Our detailed Business Energy Guide can help you effectively manage your energy use, take advantage of financial incentives, and more.

Your Business Energy Guide >

We work together with the California Public Utilities Commission (CPUC) to set rates every three years in a process that's open to the public. Our entire budget is available online to anyone who wants to see it.

Our Budget
FAQ About Rates >
Our Tariff Books & Approved Tariff Changes >