Our response to COVID-19
We’ve made some changes due to COVID-19, including suspending service disconnections for residential and small business customers for nonpayment, and only continuing critical work needed to protect public safety and reduce the risk of wildfires. Learn more here. If you have recently lost your job, even if you are receiving unemployment benefits, you may qualify for a reduced energy rate through our CARE or FERA programs.
Site Maintenance Alert
9 p.m. 9/26 Saturday - 9 a.m. 9/27 Sunday During this time Registration, ABS, Reporting an Outage, Link Account, and the Rate Analyzer will be unavailable. We apologize for any inconvenience this may have caused. Thank you for your patience while we work to improve your experience.

Outage Center

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Welcome to the Outage Center

We are committed to keeping you informed. If your power is out or you are looking for outage resources, you’re in the right place.

California Independent System Operator (CAISO) Rotating Outages

CAISO rotating outages (Stage 3 CAISO Emergencies) become necessary when the state's electricity demand outpaces available supply in real time or are unavoidable.  We manage and rotate the outage across groups of customers throughout the service territory to protect the integrity of our electric system, while limiting the inconvenience to any one customer or community. Every customer in our service territory is assigned to a Rotating Outage Group.

Powering Off for Safety

One of the ways we’re reducing wildfire risks is Public Safety Power Shutoff (PSPS) events. During these events, we may need to proactively shut off power in high fire risk areas as a result of extreme weather conditions.

Learn about PSPS Events >

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View Your Maintenance Outages

To support our customers that are responsibly staying home at this time, we are postponing less urgent upgrades to the grid. We may, however, still need to schedule essential outages for critical work that addresses emergency and public safety issues. You can learn more about how we’re approaching these essential outages on our Response to COVID-19 page.

If you received a notice from us about an essential outage, you can check its status using the Outage Number on your notification. ​

Help our Crew Members Stay Safe and Healthy During COVID-19

When you see our crews working in the field, please know that while we are happy to answer questions about the work we are doing, we ask that the community continue to observe the physical distancing guidelines of staying at least six feet away and the new California Department of Public Health recommendation to wear face coverings when out in public. This will protect you and our crews, who are serving on the front lines to provide a very critical and essential service for society.

To minimize exposure as much as possible, our linemen have been assigned to “pods,” and transfers to other crews — or movement of personnel between crews — have been restricted. The nature of our work sometimes requires employees to work closely together, such as in bucket trucks, which is why we’ve implemented the pod concept.

Just as your family unit, or household, interact but remain physically distant from the rest of the world, our crews interact similarly — they have a “family unit” while they are in the field.

Stay informed about outages and Public Safety Power Shutoff (PSPS) events

Sign up or update your contact information in My Account to receive notifications about outages near you including Public Safety Power Shutoff (PSPS) events. Manage Notifications >

Don’t have an SCE account? You can still get alerts about PSPS-only events for specific ZIP code(s).

Learn more about the different types of outages for residential and business, how to prepare, remain safe, and stay informed in the event of a power outage.

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Did your AC stop working?

Your air conditioning may be off because you’re enrolled in the Summer Discount Plan, a special program in which enrolled customers give us permission to turn off their air conditioning during periods of high energy demand. Access your settings to opt out or change your preferences.

Find Out More >

View All Demand Response Events

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PowerTalks

Learn why power outages occur and how we work with you to minimize impacts at one of our upcoming events.

Register Now

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Contact Us

To report an outage, call 1-800-611-1911 
To operate a generator during a Maintenance Outage, call 1-888-759-6056, then press 2. 
For Rotating Outage Group information, call 1-800-611-1911. 
For Maintenance Outage updates, call 1-888-759-6056, then press 1.

Get Outage Alerts
 

Sign up or update your contact information to get emails or texts about outages near you, including PSPS.