How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 9:13 a.m. today, power has been restored to all customers in Long Beach, however some customers who have been on generator power may experience temporary outages as we connect them to the network as safely as possible.

We thank customers for their patience as we work to restore them to the network as safely and efficiently as possible. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity.

We have opened our distribution center at 925 Locust at 8 a.m. today to distribute food, ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the especially important safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Is Your Family Prepared for an Emergency?

Public Safety: It’s Important to Be Prepared

An emergency can happen at any time. You can help your family be prepared for any emergency situation with a safety preparedness plan, some basic supplies, and advance planning. Whether a storm, an earthquake, a fire, or a flood comes our way, preparedness will help everyone cope better and stay safer.

Supply Kit

Supply Kit: What You Need

Keep basic necessities on hand — from medical prescriptions to canned goods. It’s the first step in being ready for emergency. Keep a supply of essentials in an easily-accessible location, so you’ll be able to get to them quickly, even in the dark. Here’s what you’ll need:

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Supply Kit Checklist

  • First aid kit including your family’s medications (check periodically to ensure they’re not expired)
  • Special-needs items for infants, the elderly, and family members with disabilities
  • Battery-powered radio to listen to news reports
  • Extra batteries
  • Bottled water – at least a gallon per person for each day
  • Non-perishable food that doesn’t require cooking
  • Manual can opener
  • Coolers and ice chests
  • Landline phone with cord (not cordless)
  • Flashlight
Prepare your home

Prepare Your Home

A little planning and preparation can pay off and help keep your family safe. Start by learning how to use your home’s fuse and breaker boxes, and invest in surge protectors to protect your electronics if power goes out. Be sure they’re properly rated for your electronics.

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  • Keep important telephone numbers near your home’s main phone (fire department, paramedics, police, hospital, doctors, relatives, neighbors)
  • Place flashlights in handy locations, like near the home phone
  • Install surge protectors to safeguard valuable electronics like computers and home entertainment systems
  • Get acquainted with your home’s utility boxes (electricity, water, and gas), learn how to turn them off, and keep the tools handy
  • Make sure your water heater is braced, anchored, or strapped in compliance with California law
  • Learn how to manually open your home’s automatic garage door or gate when power is out
  • Gather your loved ones periodically to review the family safety plan, including how you’ll address the needs of infants, the elderly, people with disabilities, and pets