PSPS Notification Tests
We are testing our Public Safety Power Shutoff (PSPS) notification system May 13 - 15 to confirm recent improvements and contact information. Since we are testing every phase of PSPS notifications, you may receive several notifications for each service address on your account.
We understand these messages may be an inconvenience and appreciate your patience.
During this time, we encourage you to review your emergency preparedness plan and update your contact information so we can reach you with timely notifications. If you would like to receive notifications for additional addresses (where you are not the customer of record), please sign up here for our address-level alerts.
Update your contact information under the profile tab here.
FAQs
Why am I getting these test notifications?
We are testing our PSPS notification system to confirm recent improvements and ensure we have your current contact information. Test notifications are being sent to customers in high fire risk areas and near adjacent circuits that might experience PSPS.
Will I lose power?
No customers will be shut off. We are only testing our PSPS notification system.
Why do you need to do this?
We are improving the accuracy and timeliness of our PSPS notifications.
When is this happening?
The notification system test is taking place May 13 - 15. Your power will not be shut off.
What do I need to do?
No customer action is required.
Does this mean you are planning to do more power shutoffs?
No. This test is not connected with an increase in PSPS activity. We continue to use PSPS as a measure of last resort. We are working to improve notification accuracy and timeliness.
How can I opt out of these and all other PSPS notifications?
The California Public Utilities Commission considers PSPS and other outage notifications emergency notifications, and we do not have an opt-out mechanism. These notifications are important to help keep you informed in the event of emergency outages, including PSPS and other emergencies such as storms, earthquakes or fires.
I have multiple addresses. Can you just test one of my addresses?
We are testing our entire system and cannot select individual addresses to target while maintaining the integrity of the test.
Why am I subject to PSPS when my lines are underground?
In some cases, underground lines are connected to the grid via above-ground lines that are at risk, and there is no way to keep the underground portion of the line energized while shutting off the above-ground portion.
I did not get any test notifications, although my neighbors did.
You might not be on the same circuit and not subject to this test. However, this is a good reminder to review our notification sign-up page to update your contact information and preferred notification method.
I usually receive my notifications in another language, but these notifications were only in English. Is this a change in your notification policy?
During the test, notifications will be sent in English. In a real PSPS event, you will receive notifications in your preferred language.
Do I need to respond to the notification?
For this test, no response is necessary. If this were a real PSPS emergency, the notification would provide information about the timing of the shutoff.
What is a Public Safety Power Shutoff (PSPS)?
The threat of wildfires in California is real and growing. With one-quarter of SCE’s service area in high risk fire areas, keeping our communities safe by preventing wildfires is a top priority.