Check the Status of a Scheduled Maintenance Outage
Use the Outage Number on your notification to get the latest information.
Prioritizing Work during COVID-19
To support our customers and prevent larger outages from occurring in the future, we’re postponing less urgent upgrades and only performing work to address emergency and public safety issues. Our teams are working to reduce the impact of this work as much as possible. Customers impacted by these essential outages will be notified ahead of time.
Preparing for a Maintenance Outage
Debido a la naturaleza del trabajo, nuestros empleados técnicos a veces no pueden mantener la distancia física mientras realizan reparaciones y trabajan juntos como una unidad para minimizar la exposición con otros trabajadores. Si ves a nuestros trabajadores en tu vecindario, no te les acerques y mantente al menos a 6 pies de distancia por seguridad. Si nuestros trabajadores necesitan contactarte, te llamarán o tocarán tu puerta. La seguridad de nuestro personal, de nuestros usuarios y del público es nuestra prioridad.
Shut off or disconnect all sensitive electronics before the outage to prevent damage or loss of data.
Review the instructions for your electric gates and learn how to operate them manually.
Please alert your security company of the outage. The outage will affect your alarm systems and may affect private phone systems.
Business customers may wish to rent a portable generator, but please note that we cannot reimburse you for this cost. If you plan to use a generator, please call 1-888-759-6056 so we can safeguard our employees.
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For more information, check out our FAQ and Outage Tips:
Call 1-888-759-6056.