Edison International President & CEO Pedro J. Pizarro addresses the latest efforts the state and SCE are taking to slow the spread of COVID-19, and he thanks frontline workers for their perseverance and dedication in this crisis.
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Please know we will not disconnect your power now because you’re having trouble making payments due to hardships caused by COVID-19. We’re temporarily suspending service disconnections for nonpayment and waiving late fees. If you are having trouble paying your bill, we encourage you to contact our SCE Customer Contact Center to talk about a payment extension or arrangement. For more information, visit sce.com/billhelp.
If you have recently lost your job or your income has changed, you may qualify for a reduced energy rate through our CARE or FERA programs, even if you are already receiving unemployment benefits. Both programs have the same application and it only takes 2 minutes to sign up with no additional documentation required.
Learn more about these protections and other services with our Customer Protections Fact Sheet:
If you are a small business customer, you also qualify for suspended service disconnection for nonpayment and waiver of late fees. You may also qualify for the CARES Act Paycheck Protection Program, which will provide 100% federally guaranteed loans to small businesses. For more information, visit our Small Business Resources page.
Unfortunately, scams targeting utility customers increase during times of uncertainty; we urge you to call us first at 1-800-655-4555 before taking any action, or if you are suspicious about any COVID-19-related emails or calls you receive from people claiming to be with SCE. We will never call you or email you to demand payment and threaten to disconnect your service if payment isn’t received immediately. Learn how to avoid COVID-19 scams.
Visit our Outage Center to report an outage, view current outages or check the status of a planned outage in your area. We are working hard to reschedule or minimize the impact of critical, necessary outages, especially for vulnerable customers, businesses and other critical services that are part of the response to the outbreak.
To help Californians who are facing economic hardships because of quarantines, taking care of family members or school and business closures, Edison International donated more than $1 million to local nonprofits whose focus is on providing critical services, food and necessities to vulnerable communities in response to COVID-19.
Edison International employees also launched a COVID-19 Relief Fundraiser to help communities impacted by the pandemic. Through employee donations and a company match, more than $414,000 was donated to support nonprofits in SCE’s service area.
We know things will continue to change. We will continue to be here for you and keep you updated as we work through this crisis together.