Our response to the COVID-19 outbreak

If you’re facing financial hardships or are just looking for ways to save during the COVID-19 emergency, these programs and tools may help. We offer a number of payment assistance options for our customers, including payment extensions and arrangements for customers who may need more time to pay their bill. You can also visit our Help Paying Your Bill page to find out what options are available for you.

If someone in your home requires the use of electrically powered medical devices or equipment, you may qualify for our Medical Baseline Allowance program.

Learn more about how SCE is helping customers lower their electric bills during COVID-19.

If you’re a renter who has experienced financial hardship as a result of COVID-19 and meet income guidelines, you may be eligible for rent and utility bill assistance. Depending on where you live, you may apply to the program administered in your community.

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Crews are working in pods to minimize exposure while maintaining physical distance from others.

Due to the nature of their work, our crew members are sometimes unable to maintain physical distancing while making repairs. Just as your family unit, or household, interact but remain physically distant from the rest of the world, our crews interact similarly. When working in the field or in any environment near others, crew members wear a facial covering where practical. We must ensure that the fabric of facial coverings meets safety requirements for working near high-voltage equipment.

Crews are also maintaining physical distance by driving separately whenever possible.

Another precaution we are taking to minimize exposure is driving in separate vehicles when it is practical to do so. As a result, customers may notice more SCE vehicles at job sites. We have also temporarily allowed SCE crew members and essential personnel to drive their personal vehicles to conduct company business. To identify SCE personnel while performing work in the field, employees will present their SCE ID badge upon request while maintaining a safe distance.

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Customers should not approach crew members and should stay at least six feet away for safety. The safety of our workforce, our customers, and the public remain our top priority.

Safely providing reliable service means critical scheduled outages must continue, even during this unprecedented COVID-19 situation. This is consistent with Gov. Newsom’s “Stay at Home” Executive Order, which recognized that essential work as defined by the U.S. Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency’s guidelines must continue.

We are prioritizing critical work necessary to protect our communities from the threat of wildfires and to make urgent repairs, even as we postpone less pressing upgrades. Postponing this critical work could inadvertently create larger and more dangerous risks.

We do not take the decision to proceed with an outage lightly, and our teams are working to shorten the duration as much as possible. We must go forward with work necessary to protect public safety including reducing wildfire risk. We are postponing noncritical work that would cause a customer outage and evaluating each outage on a case-by-case basis.