Southern California continues to feel the impact of COVID-19, and our thoughts remain with those who have been affected. As we continue to adapt to following the guidance of Gov. Newsom’s “Stay at Home” order, we want to keep you updated on SCE's continued efforts to support our customers in these difficult times.
Resources to help you during COVID-19
If you’re facing financial hardships or are just looking for ways to save during the COVID-19 emergency, these programs and tools may help. We offer a number of payment assistance options for our customers, including payment extensions and arrangements for customers who may need more time to pay their bill. You can also visit our Help Paying Your Bill page to find out what options are available for you.
If someone in your home requires the use of electrically powered medical devices or equipment, you may qualify for our Medical Baseline Allowance program.
Tips and Tools to Help You Save Energy
To help you lower your energy usage while you stay inside, we recommend exploring these resources:
Scheduled Power Outages
Safely providing reliable service means critical scheduled outages must continue, even during this unprecedented COVID-19 situation. This is consistent with Gov. Newsom’s “Stay at Home” Executive Order, which recognized that essential work as defined by the U.S. Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency’s guidelines must continue.
We are prioritizing critical work necessary to protect our communities from the threat of wildfires and to make urgent repairs, even as we postpone less pressing upgrades. Postponing this critical work could inadvertently create larger and more dangerous risks.
We do not take the decision to proceed with an outage lightly, and our teams are working to shorten the duration as much as possible. We must go forward with work necessary to protect public safety including reducing wildfire risk. We are postponing noncritical work that would cause a customer outage and evaluating each outage on a case-by-case basis.
Visit our Outage Center to report an outage, view current outages or check the status of a planned outage in your area.
You may also see our crews conducting inspections from the ground or air to determine the need to clear or remove vegetation near our equipment or actively working to remove it. Learn more about our wildfire mitigation activities. Thank you for your support as we work to keep our communities safe.
We’re here for you in a time of need
Please know we will not disconnect your power now because you’re having trouble making payments due to hardships caused by COVID-19. We’re temporarily suspending service disconnections for nonpayment and waiving late fees by request. If you are having trouble paying your bill, we encourage you to contact our SCE Customer Contact Center to talk about a payment extension or arrangement. For more information, visit sce.com/billhelp.
To help Californians who are facing economic hardships because of quarantines, taking care of family members or school and business closures, Edison International will make $1 million in donations to local nonprofits whose focus is on providing critical services, food and necessities to vulnerable communities in response to COVID-19.
Don’t fall for scams
Unfortunately, scams targeting utility customers increase during times of uncertainty; we urge you to call us first at 1-800-655-4555 before taking any action, or if you are suspicious about any COVID-19-related emails or calls you receive from people claiming to be with SCE. We will never call you or email you to demand payment and threaten to disconnect your service if payment isn’t received immediately. Learn how to avoid COVID-19 scams.
Helping our employees stay safe and healthy
We are so grateful for our workers who continue to ensure your power remains reliable. To reduce the risk of contracting COVID-19, our employees who are able to conduct business remotely are teleworking.
To ensure seamless customer service and operations, some workers will continue to work at SCE facilities or in the field, including those in our Customer Contact Centers, troublemen and linemen. We have procedures in place to protect workers’ health and well-being, including enhanced cleanings of our facilities, practicing physical distancing and limiting teams to small groups that keep the same workers together to minimize exposure where physical distancing is not possible.
Please note: When our troubleman arrives, you will receive a call at the phone number you provided, instead of a face-to-face greeting. SCE workers will also stay six feet away from others. Please confirm that the phone number you provided is accurate.
We’re in this together
We know things will continue to change. We will continue to be here for you and keep you updated as we work through this crisis together.