Edison International President & CEO Pedro J. Pizarro speaks about the work to meet our communities' near-term and future needs. He also encourages keeping COVID-19 precautions top of mind as we enter the flu season and taking part in the 2020 census.
Click here to view additional videos related to COVID-19.
Please know we will not disconnect your power now because you’re having trouble making payments due to hardships caused by COVID-19. We’re temporarily suspending service disconnections for nonpayment and waiving late fees. If you are having trouble paying your bill, we encourage you to contact our SCE Customer Contact Center to talk about a payment extension or arrangement. For more information, visit sce.com/billhelp.
If you have recently lost your job or your income has changed, you may qualify for a reduced energy rate through our CARE or FERA programs, even if you are already receiving unemployment benefits. Both programs have the same application and it only takes 2 minutes to sign up with no additional documentation required.
Learn more about these protections and other services with our Customer Protections Fact Sheet:
If you are a small business customer, you also qualify for suspended service disconnection for nonpayment and waiver of late fees. You may also qualify for the CARES Act Paycheck Protection Program, which will provide 100% federally guaranteed loans to small businesses. For more information, visit our Small Business Resources page.
Unfortunately, scams targeting utility customers increase during times of uncertainty; we urge you to call us first at 1-800-655-4555 before taking any action, or if you are suspicious about any COVID-19-related emails or calls you receive from people claiming to be with SCE. We will never call you or email you to demand payment and threaten to disconnect your service if payment isn’t received immediately. Learn how to avoid COVID-19 scams.
SCE will be performing important work on the electrical system in your area that will cause the power to be out temporarily. During this unprecedented time, SCE continues to complete work that is necessary to protect public safety, reduce wildfire risk, complete customer-requested efforts and maintain and improve reliability on the electric system. We do not take the decision to proceed with this outage lightly and our teams are working to shorten the duration as much as possible. We appreciate your patience.
Due to the nature of the work, our crew members work together as a “team” to minimize exposure with other colleagues and are sometimes unable to maintain physical distancing during that work. If you see our crew members in your neighborhood, please do not approach them and stay at least 6 feet away for safety. If crew members need to get in touch with you, they will call or knock on your door. Please be assured that the safety of our workforce, our customer and the public remain our top priority.
For more information, please visit SCE’s outage center at www.sce.com/outage.
To help Californians who are facing economic hardships because of quarantines, taking care of family members or school and business closures, Edison International donated more than $1 million to local nonprofits whose focus is on providing critical services, food and necessities to vulnerable communities in response to COVID-19.
Edison International employees also launched a COVID-19 Relief Fundraiser to help communities impacted by the pandemic. Through employee donations and a company match, more than $414,000 was donated to support nonprofits in SCE’s service area.
We know things will continue to change. We will continue to be here for you and keep you updated as we work through this crisis together.