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Southern California Edison announced that it is suspending service disconnections for nonpayment and waiving late fees, effective immediately, for residential and business customers impacted by the COVID-19 emergency. For more information, visit: sce.com/billhelp.
We understand that our communities are concerned about COVID-19. Sharing information about what we are doing to reduce the risk of COVID-19 exposure for our employees, customers and communities is of critical importance to Southern California Edison. Our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19. The preventative and protective actions SCE has taken align with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and state and local public health agencies. They include:
- Steps to ensure we are ready to continue providing safe and reliable electric service to the customers and communities we serve if the situation escalates.
- Keeping our employees safe through measures such as:
- Establishing employee business travel restrictions for all nonessential domestic and international business air travel.
- Providing free personal travel assessments to employees and members of their household.
- Increasing cleaning schedules in our facilities to clean and disinfect frequently touched surfaces such as door handles and handrails.
Telework Program for SCE Workers
- To further reduce the risks posed by COVID-19, SCE implemented a program for workers to conduct business remotely.
- The company’s telework guidelines are designed to allow workers to conduct company business with minimal interruption to operations, and in accordance with SCE’s strict cybersecurity policies.
- To ensure seamless customer service and operations, designated SCE workers will continue to work at SCE facilities or in the field, including workers in our Customer Contact Centers, troublemen and linemen. These workers will continue practicing social distancing and hygiene recommendations for their protection and the safety of our communities.
- Please note: When our troubleman arrives, you will receive a call at the phone number you provided, instead of a face-to-face greeting. SCE workers will also stay six feet away from others. Please confirm that the phone number you provided is accurate.
Here are some of the preventative and protective measures, in line with recommendations by the CDC, which we are frequently communicating to our employees and everyone should follow:
Prepare now. Think about what you can do today to prepare for any emergency, or in case the COVID-19 risk level increases. You should also check to make sure you have at least a 30-day supply of your prescription medications and other health supplies on hand.
- Replace handshakes with a friendly elbow bump or verbal greeting.
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with an alcohol content of at least 60%.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Cover your mouth if you sneeze or cough.
- Avoid or limit your time in crowded areas (airports, conference venues, etc.).
- Practice social distance, which means that you maintain a distance from others as much as possible.
- If you have any signs or symptoms, consult a medical professional, do not report to any work facility.
- Older adults and people with chronic medical conditions may be at increased risk and should take additional precautionary actions such as avoiding travel.
Don’t fall for scams. The WHO has warned that scammers are taking advantage of the COVID-19 outbreak to send phishing emails, texts and social media posts. Be on the lookout for these scams asking for personal information or selling phony products and never click on malicious links or attachments. For the most up-to-date facts, visit the CDC or WHO.