How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Web Content Viewer (JSR 286)


Changes to SCE Rates

Effective June 1, 2015, the following changes will be made for these SCE rate factors:

  • The Distribution charge for D-CARE will decrease for Tiers 1 and 2 and increase for Tier 3.
  • Transmission Owners Tariff Change Adjustment (TOTCA) increased based on applicable rate.
  • Conservation Incentive Adjustment (CIA), individual factors changed, but the net impact on a bill will not be more than a 0.5% increase or decrease for applicable Residential rates.
  • SCE Gen will decrease for TOU-PA-ICE and increase for TOU-D-Option A.

The actual impact of these rate factor changes on customers’ bills will vary based on energy usage.

California Alternate Rates for Energy (CARE)

SCE’s current and revised CARE Surcharge and CARE Discount Percentage are listed below:

Rate Component Rate or Percentage Prior to June 1, 2015 Rate or Percentage as of June 1, 2015
CARE Surcharge* 0.00527 0.00527
CARE Discount for Commercial Accounts -27.9% -27.8%

*The CARE Surcharge rate is shown in dollars/kWh. All non-CARE, non-Street Lighting customers pay this same amount on an equal dollars/kWh basis.


Business Rates

Residential Rates

SCE Business Center
(800) 990-7788
Monday – Friday, 7:00 a.m. – 7:00 p.m.
Saturday, 8:00 a.m. – 5:00 p.m.

SCE Customer Support
(800) 655-4555
24 Hours, 7 Days per Week

Recent Rate Changes


Web Content Viewer (JSR 286)