This American Sign Language (ASL) video provides an overview of programs and services to prepare and assist customers during a PSPS.
Support for Customers with Access and Functional Needs
We offer resources and support to serve the diverse needs of our customers during Public Safety Power Shutoffs (PSPS) and other emergency outages such as storms, heat events, earthquakes or other grid impacts.
Get Help Now
If you need additional assistance before, during and after a PSPS or other outage emergency, 211 offers free, confidential services to SCE customers. 211 connects you to community assistance, emergency preparedness, food pantry or meal delivery programs, lodging, transportation, public assistance and other services. It’s available 24 hours a day, seven days a week. Make your emergency preparedness appointment at 211now.com/sceprep, by dialing 211 or text “PREPARE” to 211-211. For video relay service, dial 1-866-346-3211.
Click here to find local support
Image
Medical Baseline Allowance
If you or someone in your household regularly uses electrically powered medical equipment, you may be eligible for our Medical Baseline Allowance.
Click here to learn how to enroll
Image
Independent Living Centers
Independent Living Centers support people with disabilities of all ages and backgrounds by promoting independence and providing emergency preparedness resources in your community.
Click here to find a center near you
Receive Outage Notifications, including PSPS
Before a possible outage or PSPS, update your outage notification preferences to receive alerts by email, text or voice call. We will keep you informed through early warning notifications, when possible, during the outage and when power has been restored.
Click here to update contact information
PSPS Address Alerts for Non-SCE Customers
PSPS address alerts are helpful for residential and commercial tenants who do not maintain their own SCE service accounts, caregivers, frequent travelers and service providers. You can choose to receive alerts by email, text or voice call. Standard message and data rates apply.
Click here to sign up for PSPS address alerts
Self-Certify for Your Safety During Power Shutoffs
If you or someone in your household has a condition that can be significantly affected by the interruption of power during an outage, or a disconnection for nonpayment of a bill, and is not currently enrolled in our Medical Baseline Allowance program, it is important that you let us know. We’ll take additional steps to notify you of a PSPS in your area.
Complete the self-certification form below, so SCE can place a note on your account. If a PSPS occurs and we are unable to reach you by email, text or voice call, self-certification means that we may take additional steps to contact you, including sending a representative to your home.
Your completed self-certification form is valid for one (1) year after it is processed. It does not renew automatically; however, you may resubmit the form to renew it.
Click here to complete self-certification form
Customers Affected by PSPS
American Sign Language Resource Hub
SCE’s American Sign Language Resource Hub website offers PSPS notifications and preparedness information in accessible formats for people who are blind, low vision, deaf, hard-of hearing or deaf-blind.
Click here to explore accessible alerts
Backup Power Solutions
Backup power solutions, such as portable power stations and portable generators, help keep you powered during outages. If you qualify, rebates and incentives may be available.
Resource Links
Safety Resources and Support
Find programs and services that can help you prepare for a Public Safety Power Shutoff.