접근성 및 기능적 요구 사항 관련 고객 지원
우리는 공공 안전 전원 차단(PSPS) 정전 기간에 고객의 다양한 필요에 맞춘 지원과 정보를 제공합니다.
접근 가능한 위험 경보 시스템
SCE의 접근 가능한 위험 경보 시스템(AHAS) 웹사이트는 시각장애인, 저시력자, 청각장애인, 난청인 또는 시청각장애인을 위해 접근 가능한 형식으로 PSPS 알림 및 대비 정보를 제공합니다.
This American Sign Language (ASL) video provides an overview of programs and services to help customers prepare for Public Safety Power Shutoffs (PSPS) and assist them during PSPS.
Public Safety Partner Guide to PSPS Customer Resources (PDF)
Accessible Hazard Alert System
SCE’s Accessible Hazard Alert System (AHAS) website offers PSPS notifications and preparedness information in accessible formats for people who are Blind, Low Vision, Deaf, Hard-of-Hearing or Deaf-Blind.
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Ensure PSPS Outage Alerts
In the event of a PSPS, we will keep you informed through early warning notifications, when possible, before turning off the power. Please make sure your contact information in your online account is up to date to ensure we can reach you during outages, and please choose whether you would like to receive these notifications via phone calls, text alerts or emails.
Self-Certification
If someone in your household has a condition that can be significantly affected by the interruption of power during an outage, or a disconnection for nonpayment of a bill, you can self-certify your account so that SCE can notify you before turning your power off. Self-certification status is valid for one (1) year.
In the event of a PSPS, self-certification means that we will attempt to reach you through your preferred contact method (email, text or voice call). If we cannot reach you directly, we will send a technician to your door to attempt to make in-person contact to deliver the message regarding the interruption.
Community Assistance Programs & Referrals
If you need additional assistance before, during and after a PSPS outage, 211 offers free, confidential services to SCE customers that connect you to community assistance, emergency preparedness, food pantry or meal delivery programs, as well as to transportation, public assistance and other services. 211 is available 24 hours a day, seven days a week. Make your emergency preparedness appointment at 211now.com/sceprep, by dialing 211 or texting “PSPS” to 211211. For video relay service, dial 1-866-346-3211.
