When disasters strike, SCE has a dedicated Customer Support Team to help impacted customers.
If you have been impacted by a disaster, SCE is here to help. Please call us at 1-800-250-7339 from 7 a.m. to 7 p.m. Monday through Friday, or Saturdays from 8 a.m. to 5 p.m.
Support for Customers Affected by a Major Disaster
At SCE, we work with customers affected by major disasters to help ease them through recovery by providing payment arrangements as necessary, assisting with establishing service at temporary locations, ensuring our income-eligible customers receive necessary support information and expediting rebuilding with a dedicated Service Planning team.
If you have been impacted by the Palisades or Eaton wildfires, visit our Disaster Recovery page for information about programs, rebates and dedicated resources to support you.
Payment Arrangements
If you’re experiencing temporary financial setbacks as a result of the disaster, you may be able to defer a payment until a later date. You can set up your payment arrangements online through My Account or by calling us at 1-800-250-7339.
Submit a Claim
If you need to file a claim, we’re here to provide guidance and support every step of the way. Call us at 1-800-251-3311 or submit your claim online.
Support for Income-Qualified Customers
During a major disaster, in an effort to assist California Alternate Rates for Energy (CARE) customers who may be impacted, we freeze all income verifications. Also, any pending verifications for customers in impacted areas will be canceled. For information on how to qualify for CARE, please call 1-800-251-3311.
Additionally, the Energy Assistance Fund (EAF) is committed to providing critical support in helping customers pay their electric bills when they need it most.
Our dedicated support staff is here to help through the difficult impacts our customers experience as a result of disasters. We look forward to assisting those affected.
Support for Net Energy Metering (NEM) and Solar Billing Plan (SBP) Customers
If you are a Residential NEM or SBP customer that has been impacted by a major disaster, for which a state of emergency has been declared, and you decide to rebuild your renewable generation system, it may be possible for you to remain on your original tariff and have application fees waived if you meet these requirements:
- You notify us of your intent to rebuild within 2 years from the date the major disaster occurred; AND
- You complete your renewable generation system rebuild and submit a new interconnection application within 4 years from the date the major disaster occurred.
To notify us of your intent to rebuild your renewable generation system, please complete this Disaster Support Form.
If you have additional questions, please contact us at: customer.generation@sce.com.
Additional Resources
- fire.ca.gov - Official website for the California Department of Forestry and Fire Protection.
- readyforwildfire.org - CAL FIRE's wildfire preparedness website.
- redcross.org - American Red Cross disaster assistance website
- caloes.ca.gov - California Governor's Office of Emergency Services website
- ready.gov - Disaster preparedness information from the U.S. Department of Homeland Security