Stay at least 30 feet away from damaged electrical equipment and do not touch it. Visit our Outage Center and report the issue. If you see a downed power line, call 911 immediately and warn others to stay away from the area.
If you experience damage due to a power outage, you can go to our Claims page and download a residential or business claims forms (PDF) and submit via Email: claims@sce.com or Fax: (626) 569-2573. Be sure to provide all necessary documentation to support your claim, for more information visit.
If you notice issues such as leaning poles, damaged transformers, or unusual noises, report them to SCE immediately by calling our emergency hotline at 1-800-611-1911 or go to report an outage. Our team will investigate and address the issue to ensure safety and reliability.
To request repair or replacement of damaged electrical equipment, contact our customer service team. We will schedule a technician to assess the damage and perform the necessary repairs or replacements.
If you notice damaged electrical equipment, such as broken meters or exposed wires, please report it immediately by calling our emergency hotline at 1-800-611-1911. Do not approach or touch the damaged equipment.
The Medical Baseline Program provides additional energy at a lower rate for customers with medical needs. To apply, you need to complete an application form and provide a doctor’s certification. Visit sce.com/medicalbaseline to get started.
The Medical Baseline Program provides additional energy at a lower rate for customers with medical needs. To apply, you need to complete an application form and provide a doctor’s certification. Visit sce.com/medicalbaseline to get started.
We recommend having a backup generator or an uninterruptible power supply (UPS) for essential devices. Learn more about understanding backup generation or visit our Outage Center for back up power solutions.
If you rely on medical devices, please ensure you have a backup power source or other living arrangements during the PSPS event. Contact our customer service immediately 1-800-611-9111 to report the outage and inform them of your medical needs. We prioritize restoration for customers with critical medical equipment.
