SCE.com Scheduled Maintenance
A scheduled maintenance will be in place from 10.00 p.m. on Dec. 13 to 6.00 a.m. on Dec. 14. We appreciate your patience and understanding.

What rate options do you offer? Can I qualify for a different rate?

Submitted by candace.loyads on
Priority
1
FAQ Answer

Residential Rates
Our basic Domestic Rate applies to our residential customers. Discounted rates available for qualifying residential customers are listed below. Learn about these residential rates.

Medical Baseline Allocation is for customers with a qualifying medical need.

California Alternate Rates for Energy (CARE) is for customers who qualify under income guidelines established by the CPUC.

Time-of-Use (TOU) Rates for homes where most electricity is used between 8:00 PM and 8:00 AM.

Multi-Family Dwelling Rates are for qualifying residences in sub metered multi-family dwellings.

Mobile Home Park Rates are for qualifying residences in sub metered mobile home parks.

RV Park Rates are for qualifying full-time residences in sub metered RV parks.

Electric Vehicle Rates are for homes where qualifying electric vehicles are charged. Learn more about plug-in electric vehicles

Non-Residential Rates
We have a variety of rate options available for our Business Customers as well as Agriculture & Pumping customers. There are also options available to customer for Electric Vehicle Charging and street & Outdoor lighting. For more information visit rates.

Smartling languages
0

Can I find out what SCE's daily system peak was or find out what the peak demand forecast is for the next day?

Submitted by candace.loyads on
Priority
12
Topic
FAQ Answer

SCE's system load information is available on the OASIS page on the CAISO website, where you can view hourly system load and forecasts for each utility’s system within the CAISO control area.

Smartling languages
0

Is my business eligible?

Submitted by candace.loyads on
Priority
10
Topic
FAQ Answer

Most business customers receiving bundled service (delivery and generation of electricity) from SCE are eligible to participate in CPP. If you’re a bundled business customer, your account may already be on a CPP.

Smartling languages
0

Why does CPP only pay credits during the summer, even though an event could be called throughout the year?

Submitted by candace.loyads on
Priority
9
Topic
FAQ Answer

The ability to call CPP events throughout the year gives SCE more flexibility to call upon needed resources. Credits are only applied from June 1 to September 30 to help offset the typically higher energy costs during summer months. 

Smartling languages
0

Am I still responsible for the higher CPP energy charges during an event if I do not receive a notification?

Submitted by candace.loyads on
Priority
8
Topic
FAQ Answer

Yes. Failure to receive a courtesy alert does not exempt you from reducing your energy use during an event, and you will be paying higher charges for the duration of the event. You are responsible for keeping your contact preferences up to date with any changes.

Smartling languages
0

How will I be notified if a CPP event is scheduled?

Submitted by candace.loyads on
Priority
6
Topic
FAQ Answer

If you’ve signed up for notifications, we will notify you of a CPP event one day in advance. You can choose to receive an automated message from one of the following courtesy communications: phone, text, or email. You are responsible for keeping your contact preferences up to date with any changes.

Smartling languages
0

What triggers a CPP event?

Submitted by candace.loyads on
Priority
3
Topic
FAQ Answer

CPP events are usually called when electricity demand peaks due to extreme or unusual temperature conditions. Other triggers can include high energy prices, electrical emergency alerts issued by the California Independent System Operator (CAISO), or a SCE system emergency that affects local grid operations. On these days, the cost of energy will increase during On-Peak demand times between 4 p.m. and 9 p.m.

Smartling languages
0