If your business can reduce energy during CPP events, you may benefit from CPP. CPP events are called 12 to 15 per calendar year on any day of the week between 4 p.m. and 9 p.m.
If your complaint has not been resolved satisfactorily, you can escalate it by requesting to speak with a supervisor or submitting a formal complaint through our online portal. We are committed to resolving all complaints promptly and fairly, even during challenging times.
Our quality assurance team reviews all customer service complaints. We investigate each complaint thoroughly and take appropriate actions to address the issue and prevent future occurrences. We prioritize urgent issues during a disaster and work to resolve them as quickly as possible. We are using customer feedback to provide more robust FAQs to promptly answer your questions and get you to a form or agent to address them.
We value your feedback and use it to improve our services. You can provide feedback by going to sce.com and clicking on the green feedback button on the right-hand side of the page. Your input helps us better serve you during challenging times.
During a disaster, our resources are often stretched thin as we work to restore power and address safety concerns. Delays can occur due to high demand, challenging conditions, and the need to prioritize critical infrastructure. We appreciate your patience.
If you notice any interference with power lines, require tree trimming or removal, or have concerns about vegetation management and fire hazards, please report it to us immediately. Never attempt to trim or remove trees yourself or hire anyone to trim or remove trees near power lines.
If you experience damage due to a power outage, you can go to our Claims page and download a residential or business claims forms (PDF) and submit via Email: claims@sce.com or Fax: (626) 569-2573. Be sure to provide all necessary documentation to support your claim, for more information visit.
Your safety is important to us. Please visit our Outage Center and report a streetlight outage.
During a power surge, avoid using electrical appliances and unplug sensitive electronics to prevent damage. If you notice sparks or smoke, call 911 immediately and report the issue on sce.com.
To protect your appliances from power surges, use surge protectors and unplug sensitive electronics during storms or when not in use. Consider installing a whole-house surge protector for added protection.
