You can contact our Customer Service at HANQuestions@sce.com.

We would like to help you take advantage of the benefits of registering a device to the SCE smart meter. By enrolling in our programs we hope to help you understand how you are using electricity so that you can change your energy usage behavior and potentially save money on your monthly electric bill.

No.  There is no minimum amount of time you must keep your device registered in order to keep your device registration rebate.  However, we recommend that you keep the device registered so you can take advantage of the benefits of the device such as: the energy information the device provides and related programs like Save Power Day Incentive Plus.

If you become eligible for a device registration rebate you will automatically receive a credit on your bill within 1-3 billing periods. The rebate will be reflected as a separate line item on the statement.

The following devices are eligible for a device registration rebate if other rebate eligibility requirements are met:

Device Category Device Type Rebate Amount Energy Information Display* Display $25.00 USB Dongle Gateway

*Eligible customers can only receive one Energy Information Display category rebate even if multiple device types within the device category are successfully registered to the SCE smart meter.

You may be eligible to receive a device registration rebate from us if you meet the requirements:

• You have an active SCE Service Account
• You successfully register a new ZigBee-enabled device to the SCE smart meter
• The device has not been previously registered to an SCE smart meter (your meter or someone else’s meter)
• You have not received a device registration rebate for the same device category in the past you’re your current SCE Service Account

If your device is not receiving energy information, it might be because the device has lost connection with the SCE smart meter. Please confirm that:

• The device is turned on and plugged into an energized outlet.
• The device is within 75 feet or less of the SCE smart meter. This is the maximum recommended distance to maintain good communications.

If the device still is not receiving any information from the SCE smart meter, please contact us at HANQuestions@sce.com.

For other problems or questions about your device, we recommend you contact the supplier where you purchased the device.

We have developed a flexible and secure standards-based meter and network communications system, adapting security solutions and testing protocols from the banking and defense industries. All information transmitted between us, the individual meters, and ZigBee Smart Energy Profile 1.0 or 1.1 certified HAN devices is encrypted. In addition, we maintain strict confidentiality and privacy policies, and use state-of-the-art technologies to safeguard customer information.

Just contact us at HANQuestions@sce.com.

Most devices will display an indicator showing they are registered. If your device displays energy usage information, this confirms it is connected to the SCE smart meter (many devices receive energy usage from the meter every 30 seconds or more frequently). You can also visit My Account and click on the Device Registration tab.

You can contact us at HANQuestions@sce.com.