For Customers: To request information under CCPA as an Authorized Agent, complete the form at this link. If you have a Power of Attorney document and would like to place a request under CCPA, please send your Power of Attorney Document to CCPA@sce.com. SCE may deny a request from agents who do not verify their own identity or submit proof that they have been authorized by the data subject. Such requirements, however, will not apply where you have provided the authorized agent with power of attorney under Cal. Prob. Code Sections 4000 to 4465.

For Employees and Non-Customers: An Authorized Agent or Power of Attorney/Conservatorship may send the request to infocntr@sce.com.

SCE may deny a request from agents who do not verify their own identity or submit proof that they have been authorized by the data subject. 

Yes, under certain circumstances, SCE shares personal information with external parties for business purposes. For more information, you may view our Privacy Notice and related disclosures, including our CCPA privacy policy, on our website at www.sce.com/privacy.

SCE will respond with a confirmation email within 10 business days of the submittal.

California residents have the right to request deletion of their personal information. Once we receive the deletion request and verify your identity, we will delete (and direct our service providers to delete) your personal information from our records, unless an exemption applies as described in the California Consumer Privacy Act section 1798.105.

No, usually, there is no fee charged for the request of personal information report. However, the law does allow for a fee to be charged in certain circumstances when a request is manifestly unfounded or excessive, for example, if it results in additional administrative costs.

Your personal information report may be provided electronically or via postal mail. 

For Customers: When requested, interval usage data will be provided in 15 or 60-minute intervals based on meter type. You may also download information by creating and/or logging into your SCE My Account. Once logged in, navigate to the left side of the page, select Data Sharing & Download, then Green Button Download My Data. 

Typically, once we verify your identity, you will receive your report within 45 calendar days of submittal through the established request process. If more time is needed to fulfill your request, you will be informed of the reason for the longer timeframe and receive your report within 90 calendar days from the date of submittal.

The report will contain personal information collected on or after January 1, 2022. 

You may submit two requests per category within a 12-month period. 

No, you do not need to create an SCE My Account to request your personal information report.  

However, for the request to be accepted, you must submit the request through the established request process, which consists of either submitting an online request or calling us at the appropriate phone number.