Although processing times may vary based on application volume, simple and standard (solar-only) interconnection requests that have all the correct information and required documents, may receive Permission to Operate within 10 business days. Complex interconnection requests, i.e., paired storage or non-standard metering, will need more time to process as they require additional technical and engineering review.  

We strongly recommend that you or your contractor submit the application, Single Line Diagram, signed Interconnection Agreement, final electrical permit approval issued by the local building department, and any other applicable documentation all at once to expedite the review of your interconnection request. This allows ample time for us to evaluate program eligibility, conduct a technical review of the proposed system and initiate a meter change, if necessary. If a meter change is required, we will arrange the installation with our local planning department before PTO is issued. 

1. We will review your application to confirm it has all the correct information and required documents.
2. If your application has all the correct information and required documents, your project will be eligible for the Solar Billing Plan.  
3. If we find an issue with your application, such as incorrect information or missing documents, we will send a deficiency notification email to you and/or your contractor with instructions for correcting your application.

         a.    After your application is corrected, we may require additional documents. For example, if you have an energy storage project with an A/C disconnect, we may ask you to provide a Plot Plan document before we can issue your Permission to Operate.

1. Once your project receives final approval, we will issue your Permission to Operate, which will authorize you to operate your solar generating system.
2. Within a few billing cycles, we will enroll your account in the Solar Billing Plan and set it up for SBP billing. 

Always follow these important safety tips:

• Never use a propane gas oven or stove burners for heating
• Only use indoor-use portable heaters when inside
• Don’t use an outdoor barbeque grill indoors
• Always keep propane gas appliances well-ventilated
• Have propane gas appliances tested regularly by qualified technicians

Pipeline routes must be kept free from structures and other obstructions. If a pipeline crosses your property, please do not plant trees or high shrubs along the route. Also, do not store or place anything on or near the pipeline route without first contacting us so we can explain the company’s construction guidelines to you. Call us during normal business hours at 800-367-8851 if you have any questions.

Usually, an underground “main” pipeline located in the middle of the street in front of your home or business supplies propane gas. Additional underground piping runs from the main pipeline to the propane gas meter that supplies propane gas to your home or business. In open areas, main pipelines are marked with aboveground signs to indicate the general location, our contact information, and that the pipeline contains propane gas. Markers do not provide information on the depth or number of pipelines in the vicinity and the markers do not indicate the exact position of the pipeline.

Everyone can contribute to the safety and security of the pipeline system on Catalina Island. Any activity near or on a pipeline route—even something as simple as planting a tree or building a fence—can potentially damage a pipeline.

A gouge, scrape, dent or crease to a pipeline or its coating may cause a break or a leak in the future. If you plan to dig, drill, or engage in any other activity that could damage a pipeline, call Dig Alert at 1-800-227-2600 at least 48 hours before you dig or excavate.

When you call Dig Alert, our personnel will come out and mark the pipeline route for you. When excavating near propane gas piping, the excavation must be done with hand tools until the propane gas line is found.

If you know of even minor damage to a pipeline, please contact us immediately at 800-367-8851 so we can investigate.

Propane gas is supplied to our customers via a pipeline system- the safest, most reliable and most efficient way of distributing propane gas. Pipeline failures on Catalina Island are rare because our pipeline system is designed, installed, tested, operated, and maintained according to strict standards used by us, the pipeline industry and those required by local, state, and federal government agencies.

We continuously monitor the pipeline system through a combination of safety programs:

• Patrols of the pipeline system
• Visual ground inspections and leak surveys
• Computerized system reports and records of line pressure 24 hours a day
• Construction practices that help prevent rusting and minimize corrosion

If you smell propane gas or suspect a leak has occurred, follow these important rules:

• Do not touch, breathe, or make contact with leaking propane gas
• Get everyone out of your home or building, and open doors and windows to ventilate the area
• If outside, leave the area immediately by walking into the wind and away from the propane gas
• Do not light a match, start an engine, use a cell phone, or do anything that may create a spark as the leaked propane gas can ignite
• Turn off machinery and equipment, but never approach equipment that is surrounded by a gas cloud
• FROM A SAFE LOCATION, CALL LOCAL EMERGENCY RESPONDERS AT 911 AND SCE AT 800-367-8851 AS SOON AS POSSIBLE
• Provide a description of the propane leak and its location
• Warn others to keep away