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Who do I contact if my device isn’t receiving energy information from the SCE smart meter?

Submitted by jonathan.markowskids on
Priority
22
Topic
Home & Business Area Network Device Registration
FAQ Answer

If your device is not receiving energy information, it might be because the device has lost connection with the SCE smart meter. Please confirm that:

  • The device is turned on and plugged into an energized outlet.
  • The device is within 75 feet or less of the SCE smart meter. This is the maximum recommended distance to maintain good communications.

If the device still is not receiving any information from the SCE smart meter, please contact us at HANQuestions@sce.com.

For other problems or questions about your device, we recommend you contact the supplier where you purchased the device.

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