Who is eligible for Online Payment?

Submitted by candace.loyads on
Priority
43
FAQ Answer

Most accounts are eligible for Online Payment, except:

  • Closed accounts.
  • Accounts not in good credit standing (Cash Only accounts), which may become eligible for Online Payment if there are no additional returned payments on the customer account for six months.
  • Accounts receiving bills through other online billing and payment sites.
  • Accounts signed up for Auto Pay.
  • Accounts billed by Electric Service Providers (ESPs) other than SCE.
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What if I want a paper bill?

Submitted by candace.loyads on
Priority
42
FAQ Answer
  • You can still obtain a paper bill by printing your electronic PDF bill at home. Paperless bills are available for easy access 24/7.
  • We encourage you to give Paperless Billing a try. It’s convenient and secure.
    • Secure access through SCE.com My Account.
    • Your bill and payment details are always protected.
    • You’ll receive an email notice with the amount due, the due date, and a link to view your bill each month.
    • You can even sign up for optional payment reminder alerts.

To learn how to unenroll from Paperless Billing, click here .

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Why did my online payment activate paperless billing?

Submitted by candace.loyads on
Priority
41
FAQ Answer

To improve the customer experience, we are providing secure access to your bill 24/7 through My Account. Paperless Billing benefits include:

  • Receiving a bill ready notice with the amount due, due date and link to view the bill
  • Viewing monthly statements
  • Finding ways to reduce monthly energy consumption to save money
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