If your account is past due, has multiple past-due payments, is pending disconnect, or is already disconnected, your account status will appear on the screen. If your account is in good standing, your account status will not appear.

You can view your Customer Account Number and Service Account Number by clicking “View My Account Details” at the top of your dashboard.

It is also located in the upper right corner of your bill statement.

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To view your account balance, log into My Account. If you still need to register for your account, click here.

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Yes. You may have up to two email addresses on file - your login email address, and a secondary email address. How to Update Account Contacts >

Yes. When you have Alerts waiting to be viewed, click Show Details to display all your alerts.

Need assistance at any hour? The AskSCE chatbot is available 24/7. Whether you have a quick question about payment methods or want to learn more about outages, AskSCE is here to help around the clock.

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The total amount you owe will be deducted approximately 10 days after your bill is generated. If you’re unable to pay the full amount, you may be able to request a payment arrangement.

We understand this is a serious inconvenience for you and we’ll do what we can to make sure the impacts to you are minimal. If you’re unable to pay your bill in full once you receive it, eligible customers can set up a payment arrangement which allows you to spread your payments over time.

Bill delays can occur for multiple reasons and may require equipment changes or technical corrections. We are working to resolve issues affecting customer billing as quickly as possible.