SCE.com Scheduled Maintenance
A scheduled maintenance will be in place from 10.00 p.m. on Dec. 13 to 6.00 a.m. on Dec. 14. We appreciate your patience and understanding.

How will I know if SCE has changed the hardware or firmware of SCE smart meters?

Submitted by candace.loyads on
Priority
13
FAQ Answer

If we decide to upgrade our SCE smart meter firmware or hardware, we will send an email notification to manufacturers who have previously submitted a request to test their device for compatibility.

Smartling languages
0

If I upgrade the firmware of my device, should I request a retest?

Submitted by candace.loyads on
Priority
10
FAQ Answer

Yes. If you change the firmware of your device, we highly recommend that you re-test the device with the SCE smart meter first. If it passes your testing, you should complete the application form again and submit it to us for retesting.

Smartling languages
0

Do you charge a fee to test my device, should I request a retest?

Submitted by candace.loyads on
Priority
9
FAQ Answer

No, not at this time; however, because testing is conducted using a limited pool of funds authorized by the California Public Utilities Commission, we may assess a fee for device compatibility testing in the future. Any free testing now should not be construed as a guarantee that future testing will be free.

Smartling languages
0

Will you publish that my device did not pass compatibility testing?

Submitted by candace.loyads on
Priority
8
FAQ Answer

No. We only provide the compatibility testing results to the device manufacturer. It is your choice whether to share the results with others; however, under no circumstances may you use the results in any marketing or advertising without our prior written permission, and at our discretion.

Smartling languages
0

Once I submit my device for testing, how long will it take to get the results?

Submitted by candace.loyads on
Priority
6
FAQ Answer

It typically a minimum of eight weeks for us to complete device compatibility test with the SCE smart meter and testing will be conducted on a first-come- first- serve basis., subject to available funding.

Smartling languages
0

What are the test scenarios that you use when testing ZigBee-eneabled devices for compatibility?

Submitted by candace.loyads on
Priority
5
FAQ Answer

We test many different kinds of ZigBee-enabled devices, including energy displays, USB dongles, gateways, thermostats, smart appliances, and range extenders. Each device type and manufacturer may  support different functionality; however, the primary focus of our testing to determine compatibility with the SCE smart meter is device registration and support of the energy usage cluster. View a list of the minimum test scenarios

Smartling languages
0