Yes. To reschedule your home assessment appointment, please contact your assigned contractor directly. To locate your assigned contractor, click here and enter your service account number or address and click search. If you have additional questions, please contact Energy Efficiency at 1-800-736-4777.

Yes, upon verification of program eligibility CARE customers chosen for High-Usage Verification will be contacted up to three times by an ESA program contractor to set up an appointment for an ESA program home assessment. (FERA customers are not required to complete an ESA program home assessment.)

If we receive no response, you will be removed from the CARE program. If you are removed from CARE and did not participate in the ESA program, please contact an ESA program representative at 1-800-736-4777 to reschedule your ESA program home assessment appointment.

Note: If you have participated in the ESA program in the past at your current residence, you will not be required to participate in this High-Usage Verification process. In addition, a CARE program participant in a rental residence will not be removed from the program for failure to complete the ESA program home assessment in situations where the landlord is nonresponsive when contacted by an assessment contractor, or otherwise does not allow for ESA program participation.

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In order to remain in the CARE program, you must reduce your monthly usage to below 600% of your baseline allocation. Continued failure to do so will result in automatic removal from the CARE program.

No, if you missed the verification date, you will be reinstated at the time of approval.

Yes. To re-enroll in either the CARE/FERA program, please submit your cover letter and all verification documents, along with your completed verification form, either online, by U.S. mail at:

CARE/FERA
Southern California Edison
P.O. Box 9527
Azusa, CA 91702-9954

Review your letter for the specific information or documentation needed. For best results, collect all required documents according to the verification process instructions noted above, and submit your information online, by U.S. mail at:

CARE/FERA

Southern California Edison

P.O. Box 9527

Azusa, CA 91702-9954

Please allow approximately 30 days for your paperwork to be processed once documents are received.

Your CARE or FERA discount will remain active until the due date specified on your CARE or FERA verification letter or email. If we determine that you are ineligible, your discount will be suspended. Your discount may also be suspended if you submit incomplete verification documents, ask us to cancel your enrollment, or we receive your documents after the due date.

If you do not meet the requirements to participate in the ESA program, you may still be able to take advantage of one of our other energy efficiency programs. 

Third-Party Energy Efficiency Programs

Yes. We offer a two-year warranty on parts and labor and a one-year warranty on the installation. Refer to the documents provided after the installation of the appliance(s). They will contain the phone number to call regarding any warranty issues.