How can I review my Emergency Alert contact information?
For Critical Facilities and Critical Infrastructure customers, we recommend that you review your emergency alert contacts annually to ensure SCE has accurate and up-to-date information.
How often should I review and update my Emergency Alert contact information?
Emergency Alerts will keep you informed about Public Safety Power Shutoff (PSPS) events and Rotating Outages.
Which outage alert type do I use to get notified during a Public Safety Power Shutoff (PSPS) event?
Emergency Alerts will keep you informed about Public Safety Power Shutoff (PSPS) events and Rotating Outages.
What is the California Public Utilities Commission contact requirement for Critical Facilities and Critical Infrastructure customers?
SCE is mandated to have at a minimum two different people to contact at your business and by two different methods (email, phone, text, etc.). This is a CPUC requirement and will allow us to provide you with notifications of any potential PSPS events affecting your facilities.
How do I know if I am a Critical Facilities and Critical Infrastructure customer for PSPS?
The California Public Utilities Commission (CPUC) has identified Critical Facilities and Critical Infrastructure as entities
Who qualifies for Hotel Discount Rates?
Customers throughout SCE territory experiencing PSPS and/or extended outages can take advantage of special rates at participating hotels through our Hotel Discounts program. Click the link below to see a list of participating hotels and to book your stay.
What can I do to help conserve energy usage?
Help Conserve Energy and Risk of Potential Outages with These Simple Tips
What are Backup Power Solutions?
Portable Power Station
Recommended for apartment dwellers in high fire risk areas.
A portable power station can provide emergency backup power for small devices and household appliances such as laptops, mobile phones, tablets, and some internet routers. Beginning September 1, 2022, if you purchase qualifying models and live in an area designated as a Tier 2 or Tier 3 high fire risk area, you could receive up to five $150 rebates per active service account.
Learn More About SCE Marketplace
SCE Electric Portable Power Station Rebate
Am I eligible for the Critical Care Backup Battery Program?
Keeping customers safe is our priority. We are committed to helping households that require the use of electrically powered medical devices be ready for unexpected power outages. Our Critical Care Backup Battery program offers free portable backup batteries that can power your medical devices during a power outage. In addition, because these batteries are portable, they can be used to support you during an evacuation from your home.