It's easy to locate the source of an RTVI problem. Here's how:

Go to your main fuse box or circuit breaker panel with a battery-operated AM radio tuned between stations. Listen for interference on the radio. (Be sure to bring a flashlight if the box or panel is located in a dark or enclosed area.)

When you hear the interference that has been bothering you, interrupt the power to your home by turning off the MAIN circuit breaker. (Do not remove fuses and leave their holders exposed.)

TIP: For instructions on safely turning your circuit breaker off and on.

If you no longer hear the interference on your radio, the source of the interference is in your home. If you continue to hear the interference, the source of the noise could be in a neighboring home or building. Restore the main breaker and all other sub-breakers to "on." For further assistance locating the source of the interference, please call SCE at 1-800-655-4555.

If the interference stopped when you shut off the main circuit breaker, try to locate the source of the interference in your home. With your AM radio tuned between stations, turn the MAIN circuit breaker back on. After the interference returns, turn the circuit breakers off one at a time until the noise stops. Now turn on all the breakers except the one that stopped the noise.

Because the source of the interference is on the circuit you turned off, check your house for the outlet, doorbell, light, clock, or other appliance or piece of electrical equipment without power.

Congratulations! Once you've located and removed the interfering device, your radio and television reception will return to normal.

Most interference is caused by household equipment or a neighbor's appliances and tests in most areas have shown little or no interference from Southern California Edison company lines. If your appliances are causing the RTVI, they may be affecting your neighbors' radios and televisions as well.

RTVI may be caused by common household appliances including heating pads, a faulty door bell transformer, tropical fish tank heaters and pumps, baby wipe warmers, touch lamps, dimmer switches, and home lighting photocell switches.

No, energy credits will not be carried over to the next 12-month billing period. 

You can change the accounts (either add or remove) included in an NEM-A arrangement once in a 12-month billing period.

For the purposes of Form 14-937, parcels that are divided by a street, highway, or public thoroughfare are considered contiguous, provided they are within an unbroken chain of otherwise contiguous parcels and are all solely owned, leased, or rented by the Customer, as verified in Form 14-937

Before or at the end of your 12-month settlement bill, if you are on the Annual Billing Option (ABO) and have supplied more electricity than you have used, you may be compensated with an on-bill credit or a check for the NSC paid at the market rate.

Anyone authorized to sign on behalf of the solar provider qualifies as a company representative. Consult an attorney if you have any questions.

If the renewable energy system is less than 30 kilowatts (kW), you do not need to do anything. You will be automatically enrolled in the applicable rate plan when you request turn-on service, and you will receive additional information via email.

If the renewable energy system capacity is greater than 30 kW, you will need to sign a NEM Interconnection Agreement (Form 16-344). If the system is over three years old, it must be inspected (Form 14-903) before you can enroll in the applicable rate plan. We will mail an Agreement and Inspection Form soon after you move in, or you can download the forms and email them to Customer.Generation@sce.com.

Customers taking service under NEM 2.0 are set up for NEM billing after their application is approved and a Permission to Operate (PTO) is issued. If you are not already on a Time-Of-Use (TOU) rate, as required by the NEM program, your rate will be changed to TOU-D-4-9. You can change your rate to another TOU option that may better serve your needs. For more information, please check out our Residential and Business TOU rate plans.