Residential and Business Customers

A Community Choice Aggregator (CCA) Procures Electricity for Customers

If you are a customer moving to a city or county that has implemented CCA Service, you will automatically become a CCA Service customer unless you are a customer that is not eligible for CCA Service based on your CCA’s Implementation Plan (e.g., certain categories of C&I customers may be excluded) or you contact your CCA to opt out. If you are eligible for automatic enrollment into CCA Service, you will receive two notices from your CCA that include instructions on how to opt out during the first two months of your service. If you opt out after the first 60 days, different terms and conditions will apply to your new service. 

In October 2009, the CPUC approved SCE's request to change the number of residential baseline regions from 6 to 9, and re-map the baseline regions to more closely match the California Energy Commission's climate regions, building codes, and population. Please review the chart showing baseline allocations for all of SCE's service territory. To learn more about all of SCE's 9 baseline regions, where they are and what communities belong to each region, see the baseline regions map and the index of communities.

If your issue is unresolved or recurring, please get in touch with your planner if assigned, your account manager if assigned or our customer service team at 1-800-655-4555. If necessary, we will escalate the issue for resolution. Our teams are working diligently to address all issues as quickly as possible.

If you are enrolled in one of SCE’s income-qualified programs, we offer additional bill assistance, including the Arrearage Management Program (AMP), which is a debt forgiveness payment plan option for CARE and FERA customers. For more information on all our helpful programs, please visit SCE.com/billhelp.

Net Energy Metering (NEM) credits received under Schedule NEM may offset in whole or in part the program credits associated with Summer Discount Plan. Find out more on our NEM page.

You may be suffering "Radio and Television Interferences" (RTVI), which may also be affecting your neighbors' radios and televisions.

There are potential sources of interference all over your house.

Heating pads, door bell transformers, photocell light switches, fish tanks and pumps, baby wipe warmers, touch lamps, dimmer switches, and home lighting photocell switches are just a few of the many possible sources of RTVI. For more information, visit RTVI Request.

Yes. Use the checkbox next to the accounts you would like to pay, or choose Select All, then click the Pay Bills button. Accounts signed up and eligible for Online Payment will appear on the next page.