Critical Care Backup Battery Program


Critical Care Backup Battery (CCBB) program

Providing reliable power and keeping customers safe is a priority. We are committed to helping households that require the use of electrically powered medical devices be ready for an unexpected power outage. Our CCBB program offers you a free portable backup battery to power your medical devices in the event of a power outage. And, should the power outage be an emergency that requires you to evacuate, this portable temporary power may also help while you relocate to safety.

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Who is eligible to participate in the CCBB program?*

You may be prequalified if you reside in high fire risk areas and are enrolled in our Medical Baseline Allowance  program, which requires the regular use of electrically powered medical equipment or another qualifying medical device.

What is included with the CCBB program?

Along with a portable, rechargeable, clean-energy backup battery, the program provides a solar panel kit for additional charging capability. The batteries come in a variety of sizes to provide temporary power to critical medical devices and, with the solar panels, are delivered and set up at no cost to eligible customers. All batteries are backed by a 3-year warranty.

What medical devices does the backup battery support?

Depending on the size of the battery, temporary backup power can be provided to devices such as a nebulizer, motorized wheelchair charger, respirator, ventilator, or other medical devices. See a list of qualified medical devices.

How does the CCBB program work?

Our approved contractor will speak with you over the telephone to verify your eligibility, determine the appropriate battery size for your current medical device(s), and arrange an appointment for delivery. Like the battery, the delivery and setup - which includes reviewing the simple operation and care of the equipment - are provided to you at no cost.

Don't miss this opportunity.

If you received a letter in the mail, you may be prequalified for this program. Call your local contractor listed in the letter. If you have any questions about the program, call us at 1-800-736-4777.

Don’t qualify for CCBB?

Learn more about the customer care programs we offer for eligible customers including backup power solutions and rebates for portable power solutions and generators.

Learn more about other tools, resources, and programs.

*The Critical Care Backup Battery program (“Program”) is funded by California utility ratepayers and administered by Southern California Edison under the auspices of the California Public Utilities Commission. Additional program restrictions and limitations may apply. Services may not be available in all areas. Services are offered on a first-come, first-served basis until funding is expended or the Program is discontinued. The Program may be modified or terminated without prior notice. California consumers are not obligated to purchase any full fee service or other services not funded by this Program. This Program is available to both homeowners and renters. Renters may be required to obtain the property owner’s written permission before services are delivered.