CARE Post-Enrollment Verification

To qualify for the California Alternate Rates for Energy (CARE) Program, you must meet the current income guidelines or have someone residing in your household that participates in a qualifying public assistance program.

While we don't require you to submit proof of eligibility when you initially apply, at any time during your enrollment you may be selected to participate in the CARE Verification process.

Do I need to complete a High Usage OR Traditional Verification?

High Usage Verification customers will have received an email or letter describing their household as “using a very high level of energy” in the first paragraph. High Usage Verification customer notifications will have either an L-1, L-2, L-3 or L-4 identification code located in the bottom right hand corner of the letter or email correspondence.

Communications sent to customers needing to complete a Traditional Verification will not contain any language that classifies their household as high usage. Traditional Verification customer notifications will have either a T-31 or T-92 identification code located in the bottom right hand corner of the letter or email correspondence.

High Usage Verification

If you are enrolled in CARE and have been selected for High Usage Verification, please complete these steps:

  1. Download and review the High Usage CARE Verification Process Instructions.
  2. Use the Approved Document List for CARE Verification - Income Based to select which type of documentation you can supply.
  3. NOTE: If you choose to verify your income using the IRS Transcript option, please to the following:
  4. Upon receipt of IRS Transcripts, prepare documents for submission.
  5. Submit all required verification documentation using one of these options: 
    • Print and complete this Eligibility Verification Form.
    • Submit your printed Eligibility Verification Form and all required income verification documentation via U.S. mail or fax:

      MAIL:
      Southern California Edison
      CARE/FERA Program
      P.O. Box 9527, Azusa, CA 91702-9932

      FAX:
      1-626-571-4202

    IMPORTANT: In order to continue participating in the CARE Program, the California Public Utilities Commission requires that you participate in the Energy Savings Assistance (ESA) Program which provides energy-efficient home improvements at no cost.

  6. Learn more about additional tips, tools, and resources that can help you manage your energy use and lower your monthly bill.

Traditional Verification

If you are enrolled in CARE and have been selected for Traditional Verification, please complete these steps:

  1. Download and review the Traditional CARE Verification Process Instructions.
  2. Download and review the following forms:
  3. Obtain Public Assistance Program OR Proof of Income verification documentation.
  4. Collect all required verification forms and documents.
  5. Submit all required documentation using one of these options:
    • Print and complete this Eligibility Verification Form.

    • Submit your printed Eligibility Verification Form and all required income verification documentation via U.S. mail or fax:

      MAIL:
      Southern California Edison
      CARE/FERA Program
      P.O. Box 9527, Azusa, CA 91702-9932

      FAX:
      1-626-571-4202
  6. Learn more about additional tips, tools, and resources that can help you manage your energy use and lower your monthly bill.

FREQUENTLY ASKED QUESTIONS

While we don't require you to submit proof of eligibility when you initially apply, at any time during your enrollment you may be selected to participate in the CARE Verification process. This is to ensure that those benefitting from the CARE discount meet in the income eligibility criteria.

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No

Your CARE discount will remain active until the due date specified on your CARE Verification letter or email. If we determine that you are ineligible, your discount will be suspended. Your discount may also be suspended if you submit incomplete verification documents, request to cancel or we receive your documents after the due date.

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No

As a courtesy, we call you 20 days after the verification letter or email is sent as a reminder that you are required to provide income verification documents to remain enrolled in the CARE program.

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No

Please allow us 30 days processing once documents are received.

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No

Review your letter for the specific information of documentation needed. For best results, collect all documentation needed according to the High Usage or Tradition Process Instructions above, and submit your information online, by U.S. Mail: CARE/FERA, Southern California Edison P.O. Box 9527 Azusa, CA 91702-9954 or Fax: 1-626-571-4202.

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No

Yes. To re-enroll in the CARE Program, Please submit your verification documentation using any of the following methods: online, U.S, Mail: CARE/FERA, Southern California Edison PO Box 9527 Azusa, CA 91702-9954 or Fax: 1-626-571-4202

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No

If you are a High Usage customer, after your CARE income verification is completed, an Energy Savings Assistance (ESA) Program service provider will contact you to set up an appointment for your ESA Program Home Assessment.


Participation in the ESA Program is defined as completion of the ESA Program Home Assessment and completion of the ESA Program Inspection (if customer is selected).


Note: If you have participated in the ESA Program in the past, you will not be required to participate in this High Usage Verification process.


If you have not been contacted by an ESA Program service provider within 30 days of receipt of your CARE income verification, please contact us at 1-800-736-4777.


Failure to complete or refusing your ESA Program Home Assessment will result in automatic removal from the CARE program. However, a CARE program participant in a rental residence will not be removed from the program for failure to complete the ESA Program Home Assessment in situations where the landlord is nonresponsive when contacted by us or otherwise does not allow for ESA Program participation.


Learn More >

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No

Yes.To reschedule your home assessment appointment, please contact your assigned contractor directly. To locate your assigned contractor, click here and enter your service account number or address and click search. If you have additional questions please contact Energy Efficiency at 1-800-736-4777.

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No

Currently, utility providers require that High Usage customers provide IRS Transcripts to show a complete picture of an individual’s income. The tax transcript is a document provided by the IRS and gives the clearest picture of the total income

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No

According to California Law, “high usage” is electricity usage exceeding 400% of the customer’s monthly baseline allowance. Your baseline allowance is determined in large part by your geographic location in Southern California. You can find your baseline allowance in the “Additional Information” section of your monthly bill.


Although CARE program participants with usage between 401% - 600% of baseline are subject to High-Usage Verification and mandatory participation in the ESA program, they are not subject to removal from the CARE program due to high usage (unless their usage exceeds 600% of their baseline allowance).


If you or someone who lives with you full-time has a medical condition that requires electricity-powered life support equipment, you may be eligible to receive additional baseline allocation. Learn more >

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No

In order to remain on the CARE program, you must reduce your monthly usage to below 600% of your baseline allowance. Failure to do so will result in automatic removal from the CARE program.

Find more ways to help reduce your usage.

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No

Traditional Verification does not exempt you from High Usage Verification if your household exceeds 400% of your monthly baseline allowance in any 1 month.

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No