No. Once an event is called, it cannot be canceled.

No. You are not required to completely shut off power during a CPP event. However, all electric usage during an event will be charged at a rate significantly higher than normal.

To check the status of active and historical events, visit the Demand Response Event Status at sce.com/drp/events or download and configure the SCE Demand Response (DR) Alerts mobile application.

To help you determine if CPP is a good fit for your business, we’re offering our one-time Bill Protection guarantee for a full 12 months. With Bill Protection, we guarantee if you pay more during your first year on CPP, we’ll credit you the difference. You can choose to unenroll from CPP at any time. Keep in mind if you unenroll from CPP, you will not be able to make another change to your account for at least one year.

Yes. To participate in CBP, you have the option to enroll through a third-party aggregator, or become an aggregator yourself, and enroll your own service accounts in CBP as one aggregated group. This can also be done with just a single service account.

Currently, utility providers require that High Usage customers provide IRS Transcripts to show a complete picture of an individual’s income. The tax transcript is a document provided by the IRS and gives the clearest picture of the total income

As a courtesy, we call you 20 days after the verification letter or email is sent as a reminder that you are required to provide income verification documents to remain enrolled in the CARE program.

Your CARE discount will remain active until the due date specified on your CARE Verification letter or email. If we determine that you are ineligible, your discount will be suspended. Your discount may also be suspended if you submit incomplete verification documents, request to cancel or we receive your documents after the due date.

While we don't require you to submit proof of eligibility when you initially apply, at any time during your enrollment you may be selected to participate in the CARE Verification process. This is to ensure that those benefitting from the CARE discount meet the income eligibility criteria.